Hays
Repairs and Voids Manager
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Repairs Manager (Interim)
Location: East Midlands (Nottingham-based)
Contract Type: Interim
An excellent interim opportunity has arisen for a skilled Repairs and Voids Manager to join a respected housing provider operating across the Midlands and East Anglia. This role is based in Nottingham and will play a key part in ensuring the effective delivery of responsive repairs, void property turnaround, and resolution of damp and mould issues, formal complaints, and tenant alteration requests.
Your New Role:
- You will lead a multidisciplinary team responsible for delivering a high-performing repairs and voids service. This includes managing external contractors, ensuring compliance with service level agreements, and driving continuous improvement across all areas of property maintenance.
- You will be accountable for monitoring performance metrics, managing budgets, and producing accurate reports to inform strategic decision-making.
- You will also be the point of contact for complex customer issues, working closely with residents to resolve complaints and ensure satisfaction.
- The role requires regular engagement with internal departments such as compliance, asset management, and housing teams, as well as external stakeholders, including contractors and local authorities.
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Key Responsibilities Include:
- Leading and motivating a team of repairs operatives and support staff
- Managing voids turnaround to minimise property downtime
- Overseeing damp and mould casework and ensuring appropriate remedial action
- Handling tenant alteration requests and formal complaints with professionalism
- Ensuring contractor performance meets agreed standards and KPIs
- Maintaining accurate records and financial oversight of repairs budgets
- Supporting service improvement initiatives and contributing to policy development
- Liaising with external partners and internal teams to ensure joined-up service delivery
What You'll Need to Succeed:
- You will have demonstrable experience of managing repairs and maintenance services, ideally within a housing or property setting.
- Strong leadership and contract management skills are essential, along with a solid understanding of building pathology and health and safety compliance.
- You will be confident in managing budgets, interpreting performance data, and driving service improvements.
- Excellent communication and customer service skills are required, as is the ability to work independently and take initiative.
- You must hold a full UK driving licence, have access to a vehicle, and possess appropriate business insurance.
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Desirable Experience Includes:
- Previous work within social housing or a related public sector environment
- Familiarity with housing regulations and property compliance frameworks
- Experience managing damp and mould cases and voids turnaround processes
What You'll Get in Return:
This is a rewarding interim role offering the chance to make a tangible impact on housing services across a diverse property portfolio. You'll be part of a collaborative team committed to delivering high standards and improving tenant outcomes.
What You Need to Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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