This job description will be reviewed periodically, in the light of experience and according to changing service needs.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired By Ingrid Barker And Led By Maria Kane As Chief Executive, Bristol NHS Foundation Trust Aims To Transform The Way Healthcare Is Delivered Locally With a Clear Focus On Making a Difference For What We Call Our Four Ps

• Better outcomes for our Patients
• More opportunities for our People
• Fairer more consistent care for our Population
• Best Value for Public Purse

Our Vision For Five Years From Now

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance

Detailed Job Description And Main Responsibilities

• Receive calls from patients, carers and care professionals through telephone and email for the repair of wheelchairs. This will require liaising with the callers to ascertain the fault and agreeing when we will call to repair and fix that problem.
• Completing works orders and associated paperwork to close down completed jobs in a timely fashion within the stated KPI's.
• Coordinating the workload for Field Service Engineers to ensure a full day is allocated to patient care .
• Maintain an efficient and prompt goods inwards control, including incoming inspection, goods inwards approvals and other procedures, either in person or through agreed delegation.
• Order additional stock as required by the site.
• Liaise with service management an effective management information reporting systems for stock control, stock movements, slow moving or obsolete stock identification and other reports to facilitate optimum stock usage within contractual requirements.
• Make full use of stock control and other systems to update records and maintain patient details.
• Comply with service requirements of the BCE Management Systems and Bristol NHS Foundation Trust policies and procedures.
• Undertake other reasonable duties, appropriate to the grade.

Person specification

Education And Qualifications

Essential criteria

• GCSE English and Maths or equivalent

Personal qualities

Essential criteria

• Ability to work unsupervised and on own initiative. Self motivated.
• Good geographical knowledge of Gloucestershire, Bristol and surrounding areas.
• Reliable and punctual

Desirable criteria

• An understanding of confidentiality

Knowledge, Skills And Abilities

Essential criteria

• Organisational skills including meticulous attention to detail, managing and prioritising own workload and working to tight deadlines
• IT Literate
• Ability to manage phone calls professionally with patients and carers who may be challenging.
• Excellent communication and interpersonal skills, confident and articulate telephone manner.

Experience

Essential criteria

• Experience of working within a team and able to work with people at all levels
• Previous experience in an administrative role

Desirable criteria

• Experience working within a pressurised environment

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.