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Repairs Service Administrator
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Bromsgrove and Redditch Councils,
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The Role
We are seeking a motivated and customer-focused Repairs Service Administrator to join our Environmental & Housing Property Services team. This role is a 12-month fixed term contract to cover maternity leave and is essential in helping tenants keep their homes in good repair by providing an efficient, friendly and professional first point of contact for all repair enquiries.
You will support tenants, customers, colleagues, contractors and partners to ensure repairs are accurately logged, scheduled and completed, contributing directly to the Council’s strategic purposes.
Key Requirements
- Respond to incoming telephone calls and understand repair requests
- Interpret customer issues into clear repair jobs
- Arrange suitable appointment times with tradespeople
- Liaise with contractors and trades teams via phone or text
- Record repair details accurately on the reactive repairs system
- Raise work orders and process contractor invoices
- Complete post-repair quality check call-backs
- Provide administrative support to the Repairs, Voids and Housing Capital teams
- Maintain manual and computerised records
- Assist with producing service statistics and performance data
- Support continuous improvement across the service
- Uphold confidentiality and comply with the Data Protection Act
- Contribute to a safe working environment in line with Health & Safety legislation
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Skills & Experience - You Will Have
- Recent experience in a frontline customer service role
- Strong computer literacy
- Fast and accurate data entry skills
- Understanding of basic building terminology
- Ability to work under pressure and manage workload
- Effective interpersonal skills
- Empathy, professionalism and a positive customer-focused attitude
- Ability to deal confidently with difficult conversations
- Strong administrative skills
- Ability to work flexibly and as part of a team
- Enthusiasm and a can-do approach to problem solving
- Experience dealing with reactive maintenance calls
- Awareness of landlord repairing obligations
- Building maintenance training for non-technical staff
- Customer care or diversity training
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Additional Information
The Councils offer a range of staff benefits:
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
What Next
Need further information? Please contact Mike Walsh via email - mike.walsh@bromsgroveandredditch.gov.uk
If this role interests you, please use the 'Apply Now' button
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