James Andrews Recruitment Solutions Ltd
Repairs Supervisor
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Repairs Supervisor - Permanent
We are currently working in partnership with a well-established and highly respected housing provider, who are looking to appoint a Repairs Supervisor on a permanent basis.
This will be a full-time position covering properties across the Tunbridge Wells area, with a salary of £45,743 per annum.
Our client is a forward-thinking organisation with a strong reputation for delivering high-quality homes and services across the South East. With a customer-first approach and a commitment to continuous improvement, they are looking for an experienced Repairs Supervisor to lead a team of operatives and subcontractors, ensuring responsive repairs are delivered safely, efficiently and to the highest standards.
About the Role
The ideal candidate will have experience supervising maintenance teams, a strong understanding of building maintenance and repairs, and the ability to drive performance whilst delivering excellent customer service.
Key Duties
- Supervising a team of operatives and subcontractors to ensure repairs are completed to a high standard and in line with KPIs
- Monitoring operative productivity, diaries and attendance to maximise performance
- Managing follow-on works, material orders and customer appointments
- Carrying out pre-inspections, work-in-progress inspections and post-inspections to ensure quality standards are met
- Supporting the Customer Care team with complaints, disrepair cases and complex customer issues
- Undertaking toolbox talks, vehicle inspections and health and safety compliance checks
- Managing annual leave, return-to-work meetings and other employee relations matters
- Conducting regular one-to-one meetings and identifying training and development opportunities for operatives
- Building strong relationships with schedulers and supporting continuous service improvement
- Promoting safeguarding responsibilities and ensuring compliance with company policies and procedures
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Experience Required
- Previous experience supervising repairs or maintenance teams
- Experience within a responsive repairs or property maintenance environment
- Experience managing employee performance and supporting team development
- Experience carrying out property inspections and quality assurance checks
Skills, Knowledge and Expertise Required
- Excellent leadership, communication and dispute resolution skills
- Good understanding of building maintenance and responsive repairs
- Strong organisational and workload management skills
- IT literacy, including experience using mobile technology and workforce management systems
- Ability to manage competing priorities in a fast-paced environment
- Strong commitment to health and safety and customer service excellence
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Desirable
- Experience working within Social Housing
- City & Guilds qualification or equivalent trade qualification
- Experience using PDAs or mobile working technology
- Proactive approach with a professional attitude and high standards
Rewards and Benefits
- Competitive salary of £45,743 per annum
- Permanent opportunity
- Opportunity to join a respected organisation with a strong social purpose
- Supportive and collaborative working environment
- Ongoing professional development and career progression opportunities
Working Hours
- Full-time
- Monday – Friday
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
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