James Andrews Recruitment Solutions Ltd
Repairs Support Manager
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Repairs Support Manager - Temporary Position
We are currently working in partnership with a community-focused housing provider in Staffordshire, who are looking to appoint a Repairs Support Manager on a temporary basis, on a three-to-six-month contract.
Ideal Candidate
The ideal candidate needs experience managing scheduling, planning, or workforce deployment functions within a repairs, maintenance, or construction environment. In addition, you will require a background in dealing with and managing customer complaints.
Rate of Pay
The rate of pay for this position is negotiable, dependent upon experience.
Duties
Duties will include (but are not limited to):
- Acting as a key link between operational delivery and customer experience, providing assurance that repairs services are delivered efficiently
- Leading and developing the Repairs Support Team (up to six staff), ensuring the efficient planning, scheduling, commercial administration, and customer support functions
- Maximising workforce productivity through effective management of trade diaries, resource planning, and scheduling processes across directly employed operatives and external contractors
- Ensuring emergency, routine, planned, and void repair appointments are scheduled efficiently and completed within service standards
- Supporting the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales
- Providing oversight and supporting the Repairs Complaints Coordinator in delivering an effective complaints management service within the repairs team
- Ensuring all repairs complaints are triaged, investigated, and responded to within policy and regulatory timescales
- Working closely with operational teams to implement actions arising from complaints, customer feedback, and satisfaction surveys
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Experience Required
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- Managing scheduling, planning, or workforce deployment functions within a repairs, maintenance, or construction environment
- Managing administrative or support teams
- Overseeing customer complaints and service recovery
Working Hours
- 37 hours per week
- Monday to Friday, 8:30am to 4:30pm/5:00pm (some flexibility offered)
- Fully office based on-site
Please note that you require recent experience to apply for this role.
Employment Agency
James Andrews is acting as an employment agency and business in relation to this role.
Application Process
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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