Responsibilities

Must be able to go to the Fordham office once or twice a quarter or as needed.

As a member of Bioanalysis you are expected to:

• Liaise with Bioanalytical Principal Investigators (BPIs) to maintain up-to-date and accurate project information and timelines.
• Responsible for ensuring the following information is up to date for your portfolio of projects
  • project resource requirements (aligned with agreed project budget)
  • timing and status of invoice milestones; indicate when customer invoices can be raised
  • tasks requiring support outside of the immediate project team e.g. QA audits, Pharmacokinetic analysis, Data Management
  • status of all project milestones
• Maintain oversight of the delivery backlog and awareness of all live and upcoming projects within your portfolio
• Use resource plans to provide updates to Operations Managers and Business Development on when new work can be scheduled
• Work with Team Leaders to review team forecasts and ensure resource allocation is aligned with project budgets and is appropriately scheduled to meet monthly revenue targets
• Provide accurate reports on a variety of data including resource demand profile, customer deliverables, revenue forecasts and KPIs as requested
• Support BPIs with customer communication – draft emails, take meeting minutes and share information on project timelines.
• Advise on the flexible movement of resource across teams where it will have a positive impact on customer delivery and/or revenue recognition
• Understand the risk profile in the backlog, via the Red-Amber-Green (RAG) rating of milestones, and work with BPIs to flexibly schedule project work to fill any gaps resulting from project delays, ensuring monthly revenue targets are not negatively impacted
• Apply a detailed understanding of future demand to advise operational managers on resource planning
• Raise invoices when required, once work is completed
• Track customer KPIs, reconcile contracts/budgets, deal with customer queries related to Project Planner responsibilities (e.g. invoicing or budget questions)
• Liaise with colleagues from other Resolian sites globally to ensure customer experience is consistent and thorough