Celnor Group
Reporting Administrator
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Department: Administration
Employment Type: Full Time
Location: County Durham
Compensation: £25,000 / year
Description
Chemtech Environmental
Reporting Admin - 11am-19.00 Monday-Friday
Who We Are
At Chemtech Environmental, we like to think of ourselves as an extension of your team — the kind that adds value without adding hassle (and yes, the sample containers are free). We keep things simple, personal and practical, offering tailored solutions and responsive support through our network of regional laboratories. With years of industry experience behind us, we help clients get the answers they need, make smart decisions and keep projects moving — all while sweating the small stuff so they don’t have to.
We're filthy and we're proud of it
Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
Job details
You will provide day-to-day administrative support by accurately processing laboratory test results, generating and issuing client reports, and ensuring information is delivered efficiently, accurately and to the highest standard of customer service.
What You Will Do
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- Investigate and resolve client queries, providing a professional and timely service.
- Review job files against LIMS records to ensure all information is accurate and complete before reporting.
- Enter subcontracted test results, maintain the subcontractor log and proactively chase outstanding in-house and subcontracted results.
- Generate, maintain and update the Reporting Master, creating bespoke report formats where required to meet client needs.
- Prepare, quality check and issue final laboratory test reports to clients in a timely manner.
- Support the wider business by assisting with invoicing activities when required and ensuring accurate administrative records are maintained.
Who You Are
- Confident using Microsoft Office applications, particularly Excel, with strong general computer literacy.
- Able to work independently, use sound judgement and contribute effectively as part of a team.
- Highly organised, with excellent attention to detail and a strong focus on accuracy.
- An effective communicator with strong written, verbal, listening and customer service skills, alongside a confident telephone manner.
- Resourceful, self-motivated and reliable, with a strong work ethic and the ability to manage deadlines.
- Comfortable handling customer queries and complaints in a professional and solutions-focused manner.
- Previous experience in a customer-focused environment, with GCSEs or equivalent in English and Mathematics.
Join us
You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.
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Benefits
- 25 days annual leave plus bank holidays — and it increases the longer you stick around.
- Annual bonus (2.5%) linked to both your performance and the company’s success — win together, celebrate together.
- Free on-site parking, because the only thing you should be hunting for at work is results, not a parking space.
- Health and wellbeing programme to help keep both mind and body in good working order.
- Life insurance (2x salary) for a little extra peace of mind.
- Referral bonus of £1,000 if you bring great people into the team.
- Sick pay and enhanced maternity & paternity pay to support you when life happens.
- Christmas shutdown, giving you proper time to switch off, relax and enjoy the festive season.
Important Information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.
We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
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