Galaxi Consulting Group
Reporting Analyst
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Service Reporting
Title of role – Service Reporting
Location – London Paddington area
Mode of Working - Hybrid
Employment Type - B2B Contract for 6 Months (extendable)
Job Summary
We are seeking an experienced Data Analyst with strong expertise in Power BI, data analytics, and dashboard development to deliver actionable insights, support business decision-making, and drive data-driven reporting solutions. Experience with ServiceNow reporting and dashboard development is highly preferred.
Roles & Responsibilities
- Develop and maintain interactive dashboards and reports using Power BI.
- Create and manage ServiceNow reports, dashboards, scorecards, and KPIs.
- Gather reporting requirements and translate them into effective analytics solutions.
- Analyse business and operational data to identify trends and improvement opportunities.
- Perform data extraction, transformation, validation, and data modeling activities.
- Develop and maintain KPIs, SLA, and performance measurement reports.
- Automate recurring reporting processes to improve efficiency and data accuracy.
- Collaborate with business and IT stakeholders to deliver reporting solutions.
- Ensure data quality, consistency, and governance across reporting platforms.
- Support ad-hoc reporting and executive-level dashboard requirements.
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Required Skills
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- Proven experience in designing and delivering complex Power BI dashboards, KPI scorecards, and executive reporting solutions that enable data-driven decision-making.
- Advanced knowledge of Microsoft Excel, PowerPoint, and Word, including data analysis, reporting, presentation development, and creation of business-ready documentation.
- Experience with ServiceNow ITSM reporting (Incident, Change, Problem, Request, SLA metrics).
- Good knowledge of SQL for data analysis and reporting.
- Excellent communication, analytical, problem-solving, and stakeholder management skills, with the ability to effectively collaborate with business and technical teams.
- Exposure to Power Automate and reporting automation solutions.
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