The Role

The role is based in the Reprographics team which sits within the Document Services group.

You will be responsible for the day to day management of the Reprographics team including reviewing performance and overseeing continuous development.

Working with the team you will ensure a high level of customer service is maintained at all times whilst responding to client requests promptly and efficiently.

You will work with the team to utilise production hardware and market leading software in providing a wide range of services to the business.

The role requires a high level of IT knowledge in order to manipulate documents and utilise bespoke software.

Main Duties and Responsibilities

• Provide a professional and reliable Reprographics service to all clients by following best practice, ensuring client and business requirements are clearly understood and that service levels are maintained
• Provide day to day supervision of the Reprographics team including regular performance reviews, ongoing development, support, and absence management
• Oversee delivery of all relevant mandatory training as identified by the management team
• To monitor the workflow and log requests as required whilst negotiating new deadlines or offering alternative solutions as required
• Develop and maintain close relationships with key internal and external contacts, identifying and developing opportunities to increase workstreams and improve service delivery in line with changing business requirements
• Detailing work priorities for the team and keeping both the client and Senior Document Services Manager informed of any issues
• Continually obtain departmental feedback via survey and key user meetings
• Liaise with preferred outsource providers to arrange out of hours cover as required
• Deal with approved suppliers to ensure devices are maintained in line with agreed SLA’s and all stock levels within the department are maintained
• To attend internal meetings and to take an active part in discussions and give feedback
• Ensure all firm and departmental policies and processes are adhered to by all of the team
• Ensure all Health & Safety and Risk policies are understood and adhered to by the team
• Liaise with the rest of the Document Services team to offer support and distribute work as required in order to effectively utilise resource
• Ensuring all required administration is kept up to date in line with departmental policies
• Promotion of recycling initiatives in place within the firm and good housekeeping of the department
• To produce and finish hard copy documents from a wide range of originals to a high standard in various sizes
• Undertake printing requests from a variety of applications including Microsoft office suite
• Scanning of hard copy originals to store on the document management system or to send electronically as required
• Manipulation and distribution of electronic documents using specialised software including OCR, redaction, and splitting files to ready for distribution via various methods
• Using bespoke software to create electronic bibles to be distributed to clients or third parties as required
• Creation of PDF bundles with bookmarks, pagination, and hyperlinks by using standard PDF software and bespoke tools
• Use of secure file transfer process to send large electronic files to external recipients
• Transfer of data to various platforms and digital media