Guinness
Resales & Staircasing Officer
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ABOUT THE ROLE
We are looking for a customer-focused and proactive Resales & Staircasing Officer to join our Sales Team.
In this rewarding role, you'll manage a varied caseload of shared ownership resales, staircasing transactions and ad hoc empty property disposals, ensuring customers receive an outstanding service throughout their homeownership journey. You'll act as the key point of contact for homeowners, guiding them through often complex processes while delivering an efficient, accurate and professional service.
WHAT YOU'LL BE DOING
We're looking for a highly organised and customer-focused professional with experience of residential conveyancing and a passion for delivering excellent customer service. You'll be confident managing a busy caseload of shared ownership resales and staircasing transactions, taking ownership from instruction through to completion while keeping customers informed every step of the way. You'll have strong communication skills, excellent attention to detail and the ability to explain complex processes clearly and professionally. Working collaboratively with colleagues, legal representatives and external partners, you'll coordinate lease amendments, support the disposal of void properties and ensure all transactions are completed accurately, efficiently and in line with relevant policies, legislation and best practice. Experience of shared ownership transactions and knowledge of housing legislation would be advantageous.
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ESSENTIAL EXPERIENCE & SKILLS
- Experience of residential conveyancing processes.
- Excellent customer service skills with a strong commitment to delivering positive customer outcomes.
- Proven ability to manage a busy and varied workload while meeting deadlines and performance targets.
- Strong organisational skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- Good knowledge of Microsoft Office applications.
- Experience of working collaboratively with internal teams, external agencies and partners.
- A commitment to continuous improvement and delivering high-quality services.
DESIRABLE
- Experience working with legal advisers.
- Knowledge of shared ownership resales and staircasing transactions.
- Understanding of current housing legislation and sector best practice.
- Sale of Residential Property Level 3 Award qualification.
QUALIFICATIONS
- Level 2 qualification (including English and Maths) is essential.
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Role Profile: https://jobs.guinness.org.uk/rps/Resales+StaircasingOfficer.pdf
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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