Philema Hospitality Management
Reservations Agent
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About Us
We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, "when you enjoy what you do, work becomes play"
Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.
Working Hours
Our working days are Monday to Saturday, between the hours of 8am and 6pm (shifts within these times). Open 364 days of the year, closed Christmas day. This is an onsite position, based in Newquay.
Employee Benefits
- Complimentary off peak gym & spa membership at Fistral Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
- Access to Wagestream - https://wagestream.com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
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Key Attributes
- Warm & welcoming phone manner
- Has a calm, can do attitude
- Attention to Detail
- IT Skills
- Is an excellent team player with the ability to work autonomously
- High presentation standards
- Excellent guest service skills
- Clear communication
Role & Responsibilities
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- To ensure all our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience, and this starts with Reservations – not just on arrival but through the whole booking process.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Guest Journey.
- To achieve sales in line with company objectives
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all sales
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- All other duties as required
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Jessica, London
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