Hatty Blue Recruitment
Reservations Agent
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Reservations Admin Agent – Boutique Apartment Hotel, East London
Salary: £30k
Location: East London
Start: Ideally immediately / up to 2 weeks’ notice
We’re working with a high-end, stylish apartment hotel in East London who are looking for a Reservations Admin Agent to join their team and support the Revenue Manager.
This is a great opportunity for someone with previous hotel reservations and administration experience, who is confident using MEWS and enjoys working in a busy, guest-focused environment.
Key Responsibilities
- Responding to enquiries from guests, customers, travel agencies and other partners
- Following up on group bookings and agency enquiries
- Managing payment arrangements and ensuring payments are processed correctly
- Handling invoicing and billing
- Dealing with ad hoc queries and requests from individual guests
- Maintaining strong relationships with guests and agency partners
- Managing and updating reservations through the MEWS system
- Supporting the Revenue Manager with general reservations and administrative tasks
- Providing excellent customer service and ensuring enquiries are dealt with promptly and professionally
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About You
We’re looking for someone who has:
- Previous hotel, reservations or hospitality experience
- Strong customer service and administration skills
- Experience with billing and invoicing
- Excellent attention to detail and organisation
- Confident communication skills, both written and verbal
- Hands-on experience using MEWS – this is essential
- The ability to work independently while supporting the wider team
- Availability to start immediately or with a maximum of 2 weeks’ notice
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This is a lovely opportunity to join a high-end apartment hotel with a great working environment, and would suit someone who enjoys a varied reservations and administrative role.
Please note: MEWS experience is essential for this position. Applications without previous MEWS experience will not be considered.
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