Beaverbrook
Reservations Agent
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Due to the increased demand of our growing Estate, we are now recruiting additional Reservations Sales Coordinator for Beaverbrook and Beaverbrook Town House. Join us at Beaverbrook where you’ll be part of a friendly and motivating team, who work together to create unforgettable luxury experiences for our guests.
The Role
Based at the Estate, as a Reservations Sales Coordinator you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique hotels. Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey. You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries.
As a Reservations Sales Coordinator your responsibilities will include but will not be limited to:
- Maximising room revenue through selling, and upselling our rooms, dining experiences and packages
- Creating personalised experiences for our guests
- Utilising your customer service skills to exceed guest expectations
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will have the chance to learn the product in detail, including bedroom tours, restaurant tastings and spa induction, to ensure you are best equipped to sell guests a unique and bespoke experience.
The Person
In this role you will build relationships with all departments across the Estate, as well as communicating with guests on a professional level, so excellent communication at all levels is required. You will have a great telephone manner, a genuine sense of interest, have impeccable attention to detail, and a good level of IT skills in order to work with our booking systems.
Ideally, our Reservations Sales Coordinator will have prior hotel bookings experience however we are happy to consider travel, holiday or corporate bookings experience.
Salary: £28,450 per annum plus tronc and up to £10,000 commission.
Shift Pattern
This position will consist of 40 hours per week.
The Reservations team will work 5 days out of 7 (including weekends) and on shifts to ensure all telephone calls are efficiently answered.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The shifts times are 07:00-15:30 and 13:30-22:00.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team, you can expect to receive:
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
- Pension
- Life Insurance
- Sick Pay
- Long Service Awards
- Cycle to work scheme
- Earn up to £600 through our recommend a friend scheme
- Uniforms
- Free parking
- And other local benefits
For Beaverbrook's privacy notice, click here. For Harri’s privacy notice click here.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills