Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Reservations Agent
Full Time
Competitive salary
Open - 5 days left (Exp. on Wed, 07 Oct 2026)
Skills
- Fluent in English
Location
3 Queens Gardens, London, W2 3BA, United Kingdom
Get directions
Description
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
Scope & General Purpose
The Reservation Agent plays a key role in ensuring a seamless and positive guest experience from the moment of booking. Responsible for managing reservations accurately and efficiently, the role supports the overall revenue and occupancy goals of the hotel while maintaining high service standards. Acting as a trusted ambassador for the Montcalm Collection, the Reservation Agent will handle enquiries across various channels, provide personalised service, and promote available packages and upgrades. This position is ideal for someone with strong attention to detail, excellent communication skills, and a passion for delivering exceptional guest service within a luxury environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Competencies
-
Guest Focus & Service Excellence
- Deliver outstanding service at every stage of the booking journey.
- Handle guest requests and queries promptly, ensuring satisfaction and loyalty.
-
Accuracy & Attention to Detail
- Maintain precise and complete reservation records.
- Verify booking data, rates, and special requests to ensure operational accuracy.
-
Communication & Collaboration
- Work closely with Front Office, Revenue, and Housekeeping teams to ensure alignment.
- Communicate effectively with guests, colleagues, and external partners.
-
Sales Awareness & Upselling
- Maximise revenue opportunities by suggesting upgrades, add-ons, and special packages.
- Support departmental targets through proactive engagement with guests.
Key Responsibilities
- Handle guest reservations via phone, email, and online booking systems with accuracy and efficiency.
- Provide exceptional customer service, addressing enquiries and resolving booking-related concerns.
- Maintain up-to-date knowledge of room types, rates, packages, and promotions.
- Ensure all reservations and guest requests are accurately recorded and communicated to relevant departments.
- Manage room inventory effectively to optimise occupancy levels.
- Process cancellations, amendments, and no-shows in accordance with company policy.
- Identify and pursue upselling opportunities during the booking process.
- Prepare daily and monthly reports for management review.
- Follow up with guests to confirm bookings and share relevant information.
- Maintain awareness of hotel offerings, local attractions, and hospitality trends.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills & Qualifications
- Previous experience in reservations, ideally within a luxury hotel or serviced apartment environment.
- Strong written and verbal communication skills in English; additional languages advantageous.
- Excellent attention to detail and organisational abilities.
- Passion for hospitality and commitment to delivering memorable guest experiences.
- Ability to work effectively both independently and as part of a team.
- Proficiency in Opera or similar hotel reservation systems.
- Customer-focused mindset with a proactive and solution-oriented approach.
Working Conditions
- Full-time role based at Montcalm Collection, London.
- Office-based with potential cross-property support within the Collection.
- Flexibility required for shift patterns, weekends, and public holidays.
- A professional, inclusive, and team-oriented working environment.
For [client name]'s privacy notice, click [here]. For Harri’s privacy notice click [here]
Congratulations! You have successfully applied to the Talent Pool
You have successfully applied to the position at.
Thank you for completing WOTC Screening. Your profile is almost ready, stand out by polishing and completing your profile %.
Look for more jobs
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills