Relais & Châteaux
Reservations Agent
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Company Description
Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.
Why Palé Hall?
- Work in one of the UK’s top Five Red Star country house hotels
- Be part of a project with genuine ambition and creativity at its heart
📧 Ready to join us?
Send your CV to [email protected] to find out more.
🌐 Visit: www.palehall.co.uk
📸 Follow us: @palehallhotel on Instagram
Job Description
We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. This role combines hosting and reception duties, ensuring every guest receives a warm welcome and seamless service from arrival to departure.
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About the Role
As a member of our Reservations team, you will be the first point of contact for all guests, providing a professional welcome while supporting reception operations and overall front of house service. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.
Qualifications
Skills & Experience
- Excellent interpersonal and communication skills.
- Strong organisational and multitasking abilities.
- Professional telephone manner and confident use of reservation systems.
- Ability to remain calm and composed under pressure.
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Personal Attributes
- Impeccable presentation and attention to detail.
- Warm, welcoming, and service-focused approach.
- Reliable, punctual, and proactive.
- Team-oriented with a commitment to excellence.
Additional Information
What We Offer
- Competitive salary.
- Share of gratuities.
- Supportive and collaborative team environment.
- Free on-site parking.
- Relais & Châteaux and Pride of Britain discounted stays.
- Opportunities for further training and development
Department: Reception Staff
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