Millennium Hotel and Resorts UK
Reservations Agent- Part Time
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Reservations Agent – Copthorne Hotel Slough Windsor
About the Role
We are looking for a Reservations Agent to serve as the first point of contact for guests and stakeholders, delivering friendly and professional service. The role involves:
- Entering correct and timely booking information into the Opera system
- Operating with a selling mindset to maximise room sales and hotel revenue
About the Group
Millennium Hotels & Resorts manages over 120 hotels globally across five collections:
- Leng’s Collection
- M Social Collection
- Millennium Collection
- Copthorne Collection
- The Biltmore
Each brand is tailored to different guest preferences, with a structured career progression framework.
At Millennium Hotels UK, we prioritise:
- Skill growth and personality development
- Apprenticeships and career progression
- Training through M Academy for long-term advancement across our brands
Key Responsibilities
To excel as a Reservations Agent, you will be responsible for:
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Operational competency:
- Be fully conversant with the Opera system
- Adhere to departmental performance standards and procedures
- Thoroughly gather and accurately log reservation details for both individual and group bookings
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Subject matter expertise:
- Maintain comprehensive product knowledge for seamless guest communication
- Proactively identify and leverage sales opportunities to enhance revenue
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Service excellence:
- Understand and meet telephonic etiquette standards, ensuring timely, attentive call handling
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Workplace skills:
- Ensure tasks are completed on deadline
- Showcase organisational efficiency and ability to multitask under pressure
Experience & Requirements
- Experience with Opera system required
- Strong attention to detail and timely execution
- Exceptional organisational skills and ability to prioritise tasks in fast-paced environments
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Career Benefits
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Workplace perks:
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Professional growth:
- Training & development opportunities
- Salary reviews & career advancement
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Comprehensive benefits:
- Cash Health Plan coverage option
- Pension Salary Sacrifice Scheme
- Interest-free Season Ticket Loan Scheme
- 1 paid volunteer day annually (in addition to annual leave)
- Complimentary meals prepared by in-house chefs
- Length-of-service based holiday entitlement
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Exclusive offers:
- My Millennium discount on worldwide stays & 50% FBV discounts
- Discounts on accommodation and food/beverage outlets globally
- Life Assurance
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Incentives:
- Recommend a Friend Scheme – earn rewards for bringing in colleagues
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Opportunities:
- Clear professional trajectory with promotions within the industry
Location: In Person job posting #SLOCATERER #
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