The Stafford London
Reservations Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Package of up to £30,000 per year, inclusive of basic salary and service charge
About The Stafford London
Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.
The Stafford London is ideal for West End theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.
If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you.
Your Responsibilities Will Include
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Answering the telephone as per The Stafford’s standards
- Ensuring that all reservations, enquiries and requests are confirmed in line with Company policy
- Negotiating with clients to achieve maximum revenue profit potential, whilst satisfying clients’ needs
- Maintain relationships with our regular guests to encourage repeat business and to develop new relationships to encourage new regular guests
- Ensuring that the Property Management System (Opera V5) is maintained with accurate records for clients, agencies and companies
- Being aware of all Front Office procedures and assist with Reception duties when required
- Being fully aware of all tariffs, promotions, facilities and current activities within the hotel, the local area and London
Qualities We Are Looking For
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- A passion for 5* guest service
- Excellent attention to detail
- Forward-thinking and innovative
- Excellent telephone manner great with people
- Computer literate and knowledge of Opera
- Proficient in English language
What You’ll Get In Return
- A competitive salary
- Rewards, discount and cashback scheme
- Staff discount on food and accommodation
- Training and development
- Meals on duty
- Complimentary dry cleaning of work clothes
- Referral Scheme (Monetary value for each person you bring to work with us)
Sound like you? Simply apply, and we will contact you!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location