Fairmont Hotels & Resorts
Reservations Consultant, The Savoy Hotel
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Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025 HR in Hospitality Awards 2025: Excellence in Employee Experience HR Team of the Year HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster Institute of Hospitality Awards 2025 Talent Development Team of the Year
Job Description
Job Title
Reservations Consultant
Department
Reservations
Inspired and Supported by
Director of Reservations
Salary
£34,869 per annum (including service charge), plus commission on upselling.
Your Purpose
To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.
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You will be accountable for
- Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
- Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
- Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
- Updating reservations ensuring a flawless arrival and departure experience.
- Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
- Paying exceptional attention to detail by not comprising on quality standards.
- Building relationships with both our guests and your fellow colleagues
- Being organised and proactive in managing your tasks.
Qualifications
What you will need to do in this role?
- 1-3 years’ experience in the Hospitality Industry.
- Outstanding communication skills, both written & verbal.
- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships with others.
- Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
- Applicable job related skills as per Accountable Duties.
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Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
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