The Balmoral, a Rocco Forte Hotel
Reservations Consultant UK
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Our Hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your Key Responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel.
- Handle all accommodation enquiries, convert enquiries into bookings, enter all bookings into the system, and confirm, amend, or cancel reservations as required.
- Assist the Reservations Manager UK in maximising room sales at the highest possible average rate.
- Support with general guest enquiries and resolve any challenges as appropriately and professionally as possible.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- Excellent interpersonal skills with the ability to multitask
- Good computer skills and proficiency in using hotel reservation systems
- Excellent telephone manners to engage effectively with our guests
- Seamless service delivery with nothing is too much trouble
- Previous experience in a reservations role, preferably in hospitality
- Ability to work well with a team and collaborate with the wider team at the hotel
- Passion and ambition to deliver exceptional experiences
- Attention to detail and organisational skills to deliver World Class Scottish Hospitality
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Expected Salary
The expected salary package of a Reservations Consultant UK is £33,040 per annum (salary plus discretionary service charge)
Ready to take the next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills