WSH Group
Reservations & Events Coordinator
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Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico is on the lookout for a sharp, proactive, people-focused Conference Services and Events Coordinator (Reservations & Events Coordinator) to join our elite team at a leading American multinational investment bank and financial services company in the heart of the City.
This is one of Portico’s flagship locations — a place where exceptional service isn’t just expected, it’s the standard. Our team is known for its intuitive approach, meticulous planning, and unwavering commitment to excellence. We’re the partner our client relies on to deliver seamless experiences, and we take pride in raising the bar every single day.
About the Role
As our Conference Services & Events Coordinator, you’ll be the engine behind all meeting and event bookings. Working closely with the Conference Services Supervisor, you’ll take full ownership of the reservations process — ensuring every request is handled promptly, accurately, and in line with our booking guidelines.
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You’ll be the person who keeps the bigger picture in focus:
- Maximising space utilisation
- Managing requests with precision and pace
- Building strong relationships with onsite vendors
- Ensuring every detail is communicated clearly and delivered flawlessly
This is a role for someone who thrives in a fast-paced, high expectation environment and loves being at the centre of creating exceptional experiences.
If you bring a can-do attitude, natural organisation skills, and a passion for service that shines, we’d love to hear from you.
Hours: 40 hours per week, 8.5 hours a day shifts between 08.00 - 18.30, Monday to Friday
Salary: £35,838 per annum
Qualifications
What you’ll bring to the team:
- A warm, friendly, and professional manner, with a genuine passion for delivering service excellence.
- A proactive, innovative mindset — someone who enjoys finding smart solutions and elevating the guest experience.
- Exceptional attention to detail, ensuring every booking, communication, and coordination task is handled with precision.
- Previous experience in reservations within a 5-star hotel or high-end corporate environment — this is essential for success in the role.
- Familiarity with room reservations systems and event planning processes is highly desirable.
- Strong communication skills and the confidence to build effective working relationships with clients, colleagues, and onsite vendors.
- A motivated, can-do attitude, with the flexibility to thrive in a fast-paced, high expectation environment.
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Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Employment Type: Permanent
Hours Per Week: 40
Salary: Up to £35,800
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