Boisdale
Reservations, Events & Office Manager
London
£45k/yr
Posted about 13 hours ago
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Reservations, Events & Office Manager
Boisdale is a Great British Restaurant Group with live Music
(Based at Head Office, Victoria, Eccleston Street, SW1)
Well established & iconic independent restaurant that offers exquisite food within two very successful venues.
Reservations, Events & Office Manager Benefits:
- A competitive target salary is £45’000, made up of House + Tronc
- Eligible to participate in the company discretionary bonus scheme
- Membership commission
- Monday – Friday (shift patterns with occasional weekend as business may require)
- Based in Victoria – easy commute from most areas in London
- Very stable team & operation
Reservations, Events & Office Manager Responsibilities:
- Responsible for the Reservations & Events team
- Support Group Head of Sales & Business Development
- Oversee the day to day running of the central reservations office
- Promote & maximise the occupancy and revenue of all restaurant & private dining spaces
- Effective supervision of the Assistant reservations & events manager, event Coordinator, reservation & reception teams including the doorman
- Ensure seamless execution of events to exceed client expectations - we have numerous private rooms & events spaces accommodating bookings from 6 - 550 guests!
- Producing function sheets and coordinating all aspects of an event enquiry
- Managing a busy phone line – assisting guests with booking requests always maintaining an excellent telephone manor & remaining calm under pressure
- Fast & efficient in managing 6 email accounts, ensuring guests are replied to quickly and all third-party booking & event requests are processed accurately
- Management of reports for Reservations & Events
- Support of the Booking systems, Music ticketing platform, confirmations, deposit payments
- Maintaining an excellent and proactive relationship with event and venue agencies
- Oversee the Boisdale Club membership together with the wider Reservation & events team
- Have a pro-active role in recruiting new Boisdale Club members for the group
- Generally assisting with the positive progress of Boisdale as a Restaurant, Event & Music business.
- Assist with hosting Events when required
- Knowledge of Quadrenet, DBX, OpenTable, collins, design my night and/or other reservation systems is required
- Hands On approach - A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team to deliver a ‘best in class guest experience.
- Solution orientated & an ability to multitask is essential!
- Enthusiastic team player with a guest focused approach and excellent attention to detail.
- Responsible for delegating staff rotas
- Procurement of office sundries
- All applicants must have fluent written and spoken English
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What we do offer in return.
- A competitive target salary is £45’000, made up of House + Tronc
- Bonus scheme & Membership commission
- Excellent opportunities to progress within the company
- Refer-a-friend cash incentive scheme
- Discount on high end retail stores
- 50% on restaurant dining for up to 4 covers
- Pleasant & stable working environment with low staff turnover.
- Free meals on duty
- Childcare schemes
- Opportunities to train, WSET, Health and Safety, Food and Drinks Certificates
- Cycle to work Scheme
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Skills
Reservations Management
Event Planning
Team Leadership
Revenue Maximization
Staff Scheduling
Customer Relationship Management
Procurement
Multitasking
Communication
Organizational Skills
Coaching
Guest Experience Management
Location