About Heckfield Place

Resolutely natural, elegantly evolving, we are a beautiful piece of English history that redefines the idea of a hotel. Heckfield Place is both tamed and gently wild. Offering different aspects across the surrounding grounds, the character of each bedroom is written in the natural materials and meticulous craftsmanship found throughout.

We are now looking for a Reservations Executive to join our fantastic Reservations team.

About the Role

The Reservations Executive will be responsible for managing bookings across the Estate, including The Bothy, Marle & Hearth, including all our on- and off-site experiences. The Reservations Executive will also coordinate guest transfers to and from Heckfield Place, ensuring seamless arrangements from initial enquiry to their arrival and departure.

Key Responsibilities

• Deliver an efficient, courteous and thoughtful reservations journey at all times, in line with Heckfield Place standards.
• Take ownership of the guest journey from first point of contact through arrival, stay and departure, ensuring consistency and clarity at every touchpoint.
• Respond to all telephone and email enquiries promptly and professionally, in accordance with Heckfield Place standards of communication, typically within 2 hours.
• Initiate pre-arrival contact with guests to confirm arrangements, review itineraries and explore relevant activities and experiences, typically 72 hours prior to arrival.
• Manage reservations for bedrooms, The Bothy Spa, Marle and Hearth Restaurants, private events and all guest experiences, maintaining a thorough knowledge of availability, rates, packages and promotions.
• Maintain accurate guest profiles, ensuring preferences, feedback and follow-up actions are consistently recorded and communicated.
• Coordinate all guest activities and experiences, both on and off property, ensuring seamless planning and delivery.
• Demonstrate flexibility in working patterns, including weekends and public holidays, in line with business requirements.