Reservations & Sales Executive

Large Group Reservations

• Manage all incoming enquiries for groups of 15+ guests, including large party bookings and events of up to 40 guests.
• Handle each booking with consistency, speed, and accuracy using ResDiary and internal systems.
• Maintain meticulous attention to detail when collecting event requirements or booking specifications.

Sales & Upselling

• Use naturally persuasive and positive language to promote venue features, packages, and upgrades.
• Proactively upsell premium services to maximise revenue per booking.
• Meet or exceed individual and team sales targets.

Administration & Support

• Assist the Director of Sales, PR & communications and the reservations & sales team with day-to-day administrative tasks including tracking enquiries, updating reports, and preparing materials for meetings or campaigns.
• Maintain a clear inbox, responding to enquiries within one hour, forwarding items to the right team member, and flagging anything urgent so that no enquiry goes unanswered.
• Maintain and update digital filing systems, booking databases, and internal documentation to ensure accuracy and efficiency.
• Support the wider sales & marketing team with ad-hoc duties such as lead follow-ups, CRM maintenance, and communication drafts.

Event Coordination

• Work with clients and internal venue teams to coordinate event details, ensuring seamless execution across all departments.
• Record all booking and event information accurately and ensure key internal stakeholders are briefed.
• Ensure all client expectations and special requirements are captured and communicated.
• Keep venue diaries and booking notes accurate, chasing final numbers, meal choices and balances to confirm every event at least two weeks in advance.

Team Collaboration

• Work closely with the reservations & sales team on a daily basis to ensure smooth handover and consistent service, with all days of the week being covered on phones/emails to provide continuous coverage.
• Maintain clear, up-to-date handover notes to ensure no enquiry, booking, or client detail is lost between shifts.

Our perfect candidate

• Proven experience in handling high-volume reservations or group bookings, ideally in hospitality or events.
• A polished and personable communicator via both phone and email.
• Confident in managing multiple enquiries across various venues at once in a calm and friendly manner.
• Highly organised with great attention to detail.
• A team player who thrives under pressure and loves the buzz of hospitality.
• Familiar with Google Docs, Microsoft Office and booking platforms (e.g., ResDiary/Skiddle or be quick to learn).
• Comfortable working flexible while staying closely connected to a fast-moving team, with strong handover and communication skills to support a job-share style working pattern.
• Happy to work extra hours as the business needs grow during busy periods

Desirable (but not essential)

• Knowledge of the Glasgow hospitality market
• Experience working in a fast-paced sales or events environment
• Eagerness to take on responsibility and grow with the company

Benefits

• 30% discount on food across all venues
• 28 days holiday (pro-rata)
• Career progression opportunities as we continue to grow
• Monthly team incentives and social events
• Friendly, fast-paced, and inclusive working environment
• On-site parking and flexible working options post-training