Emmaus Norfolk & Waveney
Resettlement Coordinator - Supported Housing
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Closing: 25th Sept
Interviews: w/c 5th Oct
For a full job pack and how to apply visit our website; https://emmaus.org.uk/norfolk-waveney/job/resettlement-coordinator/
Company Description
Emmaus Norfolk & Waveney is a homelessness charity and one of 29 Emmaus communities across the UK, collectively supporting more than 800 people, known as companions. The community in Ditchingham, Norfolk, provides a stable home for up to 32 people for as long as needed, alongside meaningful work in a social enterprise setting. Through this combination of housing and work, companions can rebuild confidence, develop skills, and strengthen self-esteem without a fixed time limit. Emmaus Norfolk & Waveney operates charity shops in Ditchingham, Bungay, and Norwich, all staffed by people living in the community, and also runs an on-site forge with plans to develop part of its historic building into a bed and breakfast and restaurant.
Role Description
The Resettlement Coordinator – Supported Housing is a full-time, on-site role based in Ditchingham. This role involves supporting companions to prepare for and move on from Emmaus into independent or more suitable accommodation, including assessing needs, creating resettlement plans, and coordinating with housing providers and support agencies. The coordinator will carry out regular keywork sessions, monitor progress, and provide practical guidance on budgeting, tenancy management, and life skills. Day-to-day responsibilities include maintaining accurate records, liaising with internal teams and external partners, advocating on behalf of companions where needed, and contributing to a safe, inclusive, and supportive community environment. The role also includes helping to develop and refine resettlement processes, supporting companions’ engagement in meaningful work, and participating in team meetings and safeguarding procedures.
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- Experience in supported housing, homelessness services, social care, or related community support roles, with the ability to coordinate resettlement or move-on plans.
- Strong interpersonal, communication, and active listening skills, with the capacity to build trust, maintain professional boundaries, and work with people from diverse backgrounds.
- Organizational and time-management skills, including case management, record keeping, and the ability to prioritize multiple tasks and meet deadlines.
- Knowledge of housing and welfare systems, including tenancy sustainment, benefits, and local support networks, or willingness to develop this knowledge.
- Ability to work collaboratively within a multidisciplinary team and with external agencies, demonstrating problem-solving skills and a proactive, solution-focused approach.
- Understanding of safeguarding, risk assessment, and trauma-informed practice, with a commitment to upholding confidentiality and ethical standards.
- Basic IT skills for managing documentation, email communication, and data entry, and readiness to learn internal systems.
- Relevant qualification or training in housing, social work, social care, or a related field is beneficial, or equivalent experience in a similar role.
- Commitment to the values of Emmaus, including social inclusion,
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