Peabody
Resettlement Support Worker (Hospital Discharge)
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Our Vacancy
Could you help someone take the first steps towards a new beginning?
At Peabody, we believe everyone deserves a safe place to call home and the opportunity to build an independent future. We're looking for a compassionate and proactive Resettlement Officer to support people leaving hospital who may be homeless, seeking asylum, or facing significant barriers to housing and stability.
Based in a small, short-stay accommodation service in Stoke Newington, you'll play a vital role in helping customers settle into the community, develop essential life skills, and move on to longer-term housing. This is a varied and rewarding role where you'll build trusted relationships and make a meaningful difference to people's lives every day.
What You’ll Do
You'll provide high-quality housing management and resettlement support, helping customers gain the confidence and skills needed to live independently. Your responsibilities will include:
- Supporting customers to settle into their accommodation and help them access benefits, healthcare, community services and other sources of support.
- Providing practical guidance on independent living, including budgeting, money management, healthy eating and maintaining a home.
- Work closely with hospitals, housing providers, support agencies and community organisations to achieve positive outcomes.
- Supporting customers to identify and move on to suitable long-term accommodation.
- Carrying out health and safety checks, room inspections and welfare visits to maintain a safe and welcoming environment.
- Responding to safeguarding concerns and working proactively to manage risk.
- Maintaining accurate records, support plans and risk assessments.
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About You
We're looking for someone who is passionate about helping vulnerable people rebuild their lives and achieve greater independence. You'll be patient, resilient and a confident communicator who can build positive relationships with customers and partner agencies. You’re flexible and adaptable, with the ability to respond to a wide range of customer needs, but also comfortable working independently and making decisions when lone working. You’ll also have:
- Experience supporting vulnerable adults within housing, homelessness, resettlement, supported housing or a similar environment.
- Knowledge of housing management, welfare benefits and tenancy sustainment.
- An understanding of safeguarding, health and safety and risk management.
- Experience completing support plans, risk assessments and customer records.
- Knowledge of recovery-focused and/or trauma-informed approaches.
- The ability to support customers with practical life skills and independent living.
- Experience working collaboratively with external agencies and stakeholders.
- Good IT skills, including Microsoft Office and electronic case management systems.
- Organised, with strong report-writing and record-keeping skills.
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Why join us
At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
- 25 days’ annual holiday (plus bank holidays)
- Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
- Up to 10% pension contribution
- Family-friendly policies
Please read before applying
This is a 24-hour resettlement service supporting up to six customers transitioning from hospital into the community. You'll work on a rota basis covering shifts between: 8:00am to 4:00pm & 1:00pm to 9:00pm. The service operates Monday to Sunday, and the role includes lone working with management on-call support available when required.
This role will require an Enhanced DBS check.
As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Interviews will be taking place in person no later then the 20th October at our Belgrade Road location.
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
If you have any questions about this role, please email Talent Specialist Charlene Moore (charlene.moore@peabody.org.uk).
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