Resident Engagement & Communications Specialist

We’re looking for a passionate and proactive Resident Engagement and Communications Specialist to join our Transformation & Resources directorate. This role is central to how we engage with residents and communities as we deliver regeneration and new homes across Wythenshawe.

You’ll play a leading role in ensuring residents are informed, listened to and involved in shaping the future of their neighbourhoods. By delivering clear, accessible communication and meaningful engagement activities, you’ll help build trust, transparency and strong relationships throughout our regeneration programmes.

About the role

You’ll work closely with project teams, housing colleagues, local partners and residents to coordinate engagement activity and deliver high-quality communications. This is a varied and visible role, combining strategic thinking with hands-on delivery across multiple projects.

It’s a fantastic opportunity for someone who enjoys working with people, simplifying complex information and making a real impact on communities.

What you’ll be doing

• Developing and delivering communication plans, producing clear, resident-focused content that explains complex or sensitive information in an accessible and engaging way.
• Designing and delivering inclusive engagement activities such as consultations, workshops and resident events, ensuring customers can influence decisions affecting their homes and neighbourhoods.
• Managing the relationship with an Independent Tenant Advisor, ensuring residents have access to independent advice and support.
• Building and maintaining strong relationships with stakeholders, including local authorities, community groups, contractors and elected members.
• Ensuring engagement approaches are inclusive and accessible for all residents, addressing diverse needs and barriers to participation.
• Monitoring and reporting on engagement and communication activity, providing clear evidence of impact and outcomes.