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Resident Engagement Officer, AD WARRIOR
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Resident Engagement Officer
Location: Home Based, covering Central (Bedfordshire, Milton Keynes, Hertfordshire)
Salary: £36,000 per annum plus £3,715 car allowance
Vacancy Type: 12 month fixed term contract, Full Time
It matters. So they’re bringing it closer to home.
Customers have told them they want them to understand their needs at a local level, and to be more visible in the communities they serve. They’ve listened.
That’s why they’re creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next.
They need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn’t just gather feedback, but turns it into meaningful change for customers and neighbourhoods.
This is your opportunity to work at the heart of their communities: building trusted relationships, amplifying customer voices, and helping shape the services they deliver every day.
What You’ll Be Doing
You’ll play a key role in making sure their customers feel heard, valued and able to influence decisions that affect the services they provide, their homes and communities.
In this role, you will:
- Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight
- Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups
- Turn customer feedback into clear, actionable insight that drives service improvements
- Support colleagues across the organisation to engage effectively and confidently with customers
- Coordinate and support customer panels, forums and scrutiny groups
- Capture, analyse and share feedback to influence decision-making at all levels
- Promote engagement opportunities using a variety of channels to maximise reach and inclusion
- Work collaboratively across teams to ensure customer voice leads to real, visible change
- Represent the organisation within local communities, partnerships and events
- Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations
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What You’ll Bring
You’re someone who connects easily with people and genuinely cares about making a difference.
They’re looking for:
- Experience in customer engagement, community work, or customer service
- Strong communication skills, with the ability to engage a wide range of audiences
- A natural ability to build trust and rapport with customers and community groups
- Good organisational skills and attention to detail
- An understanding of housing services or a strong willingness to learn
- A clear commitment to equality, diversity and inclusion
- Confidence working independently while staying connected to a wider team
- IT confidence, including using digital tools to support engagement
Location and Flexibility
This role is home based, but you’ll need to live in the Central area and be happy to travel across the region to connect with customers and communities in that particular locality.
Why join them?
This is a chance to help shape services that truly reflect what customers need. If you’re motivated by customer impact and want to be part of an organisation that is committed to listening and improving, they’d love to hear from you.
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Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.
Discover The Organisation:
The organisation are a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Their mission is to provide quality homes and services for people whose needs are not met by the open market.
They’re looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation.
To Apply
If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
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