London Borough of Hackney
Resident Engagement Officer – Property
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Resident Engagement Officer
This is an exciting opportunity to join Hackney Council, an innovative and forward-thinking local authority committed to pioneering initiatives that enhance resident safety.
We are seeking a dedicated, personable, and proactive professional to lead resident engagement within our Building Safety team. You will be supported by a strong team of building safety, compliance, and fire safety professionals. If you are passionate about giving residents a voice in the safety of their homes and enjoy building trust with communities, this role is for you.
The Role
Hackney Council is committed to ensuring residents are informed, consulted, and actively involved in decisions about the safety of their buildings. The Resident Engagement Officer will act as the primary point of contact between the Building Safety team and residents living in our higher-risk buildings, supporting compliance with the Building Safety Act 2022, the Fire Safety Act, and wider building and fire safety legislation.
The postholder will be responsible for developing and delivering our resident engagement strategies, coordinating dedicated building safety resident meetings and ensuring residents’ views are captured and fed into Building Safety Case decisions and the ‘golden thread’ of information. They will work closely with internal teams including the Building Safety Manager, Special Projects Manager, Fire Safety Team, repairs and directly with residents to ensure communication is clear, accessible, and responsive throughout.
About You
You will have significant experience engaging with residents or communities, ideally within housing, local government, or a related public-facing environment, with a strong understanding of resident engagement principles and an interest in building and fire safety. Experience within a local authority or similar organisation is highly beneficial, as you will be liaising with a wide range of stakeholders and acting as a key point of contact for residents on safety matters.
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What We Offer
We offer hybrid working, providing the flexibility to work from home and our Hackney Central offices, allowing you to manage your workload around resident meetings and site visits.
Desired Requirements
- Experience in resident engagement, community engagement, or customer-facing work within housing or a related sector.
- Knowledge of, or willingness to learn, the Building Safety Act and its requirements around resident engagement.
- Strong written and verbal communication skills, with the ability to explain technical or complex information in a clear and accessible way.
- Highly organised, empathetic, and able to manage multiple resident relationships and engagement activities across the housing portfolio.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge, and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
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Application Details
- Closing date for applications: 25 October 2026 (22:59)
- Interview and assessment date: W/C 09 November 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our “PROUD” values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under-represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk
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