Site Maintenance

• Undertake regular patrols of all communal areas including external grounds, onsite amenities and allocated car parking spaces and report any issues/defects to Management.
• Daily patrol of plant rooms to check for plant failure or leaks and report to Management.
• Ensure fire exits, walkways and communal corridors are always clear. If there is something causing obstruction, remove or report as appropriate. Check all fire doors are closed and in good order.
• Ensure general health and safety compliance on site.
• Log all cleaning issues on patrol and request any spot cleaning from onsite cleaners where required. Ensure building is always kept clean and tidy and supervise cleaners, as necessary.
• Arrange for any spillages or marks to floors or walls or litter to be cleaned in the absence of the cleaners.
• Ensure entrance way, ground floor concierge and seating area are tidy and always well presented.
• Undertake and log weekly tests to fire alarm, emergency lighting, lift alarms and any other mechanical or electrical safety system as requested by Management, and maintain testing records.
• Obtain copies of service records and reports for onsite file.
• Ensure amenity spaces are open and closed according as per the hours assigned by management.
• Ensure smooth running and operation of amenity spaces, including reporting maintenance and servicing matters with relevant parties.
• To ensure the proper control of consumables stock and equipment held on site through inventory records and inform Management of any stock replenishment.
• Ensure the staff welfare facilities are kept clean and tidy and health and safety compliant.

Customer Interfacing

• Greet all residents and their visitors to the building.
• Update customers on communal area works via notices/email/display screen on communal notice boards/display screens. Ensure noticeboards are kept up to date and relevant.
• Assist with building induction for new customers including location and use of bin stores, mailboxes, allocated car parking where appropriate and shared amenity spaces.
• Feedback any information to and from customers as required by Management.
• Respond to all customer queries and provide a high-level customer service to customers. Maintain a courteous and helpful manner when liaising with all customers.

General Operations

• Sign in all contractors to the building and ensure they are aware of fire evacuation procedures.
• Obtain relevant contractor documentation as per instructions issued by Management.
• Coordinate with window/facade cleaners to arrange access and to keep all customers informed of cleaning dates.
• Oversee all contractors and other service providers whilst on site, ensure safe working methods are used, check if works are completed and update Management accordingly.

General Responsibilities

• Act at all times in line with the company values, integrating these into all work practices.
• Maintain accurate computerised and manual records.
• Produce accurate information and reports for weekly/ monthly meetings.
• Participate in team, departmental and corporate project and planning processes as required.
• To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
• To act as an ambassador for the business in your conduct during working hours and in all contact with customers and third parties connected with Way of Life's business.