The Construction Index Ltd
Resident Liaison Officer
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Salary: £15 - £18 per hour
Type: Full Time
Region: UK - North West
Town/City: Chester, Cheshire
Posted: 27/07/2026
Reference: JW-RLO-9_1785146118
Job Description
Temporary Resident/Customer Liaison Officer
Location: Chester
Contract: Temporary (4 months initially)
Hours: Monday-Friday, 8:00am-4:30pm
Rate: Flexible - dependent on experience
The Role
An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension.
You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.
The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.
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Key Responsibilities
As a Resident/Tenant Liaison Officer, your duties will include:
- Leading resident and community engagement activities and building strong local relationships
- Communicating clearly with residents about upcoming works, timelines, and expectations
- Acting as the main point of contact for resident enquiries, concerns, and feedback
- Coordinating access arrangements to support project delivery
- Resolving access or resident-related issues promptly, escalating where appropriate
- Maintaining accurate records of communications, access agreements, and issue resolution
Essential Requirements
- Previous experience in a face-to-face customer service role
- Ability to handle sensitive situations with professionalism and empathy
- Strong communication, resilience, and negotiation skills
- Proficient in Microsoft Office
- Full UK driving licence and access to a vehicle
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Desirable Experience
- Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role
- Experience working within the social housing sector
What's On Offer
- Competitive Pay, Dependent On Experience
- Mileage expenses for business travel
- Opportunity to work on meaningful community-focused projects
- Potential for contract extension or permanent employment
If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on 01618869670
Customer service, tenant liaison officer, resident liaison officer, customer liaison officer, social housing, property services, Chester, North West
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