REFYT
Resident Liaison Officer
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About REFYT
REFYT Ltd is a PAS 2035:2023 retrofit and green energy contractor based in East London. We deliver Warm Homes and social housing retrofit schemes across London, Essex and Kent, installing insulation, heat pumps, solar PV and ventilation in occupied homes.
The Role
As Resident Liaison Officer you will be the main point of contact for residents before, during and after works. You will make sure every household understands what is happening in their home, when it is happening and who to contact. You will work closely with our project coordinators, site managers and retrofit assessors to keep programmes on track.
Key Responsibilities
- Contact residents by phone, letter and door knocking to explain the scheme and book surveys, assessments and installs
- Arrange access and confirm appointments with residents and installation teams
- Attend pre start visits and hold resident consultation sessions
- Record all contact, consent and appointments accurately in our CRM and trackers
- Identify vulnerable residents and put suitable support in place
- Handle queries and complaints, resolve issues quickly and escalate where needed
- Collect customer satisfaction feedback and handover documents at completion
- Work with clients, housing officers and local authority contacts to keep them updated
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About You
- Experience in a resident liaison, customer service or housing role, ideally in construction, retrofit or social housing
- Clear and patient communicator, confident speaking with residents from all backgrounds
- Organised, able to manage a busy diary and keep accurate records
- Confident using email, spreadsheets and CRM systems
- Additional languages are an advantage
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What We Offer
- Salary £28,000 to £32,000 depending on experience
- Full time, Monday to Friday
- Office based at Canary Wharf, E14, with regular site visits
- Training and development within a growing retrofit business
- 28 days holiday including bank holidays
- Workplace pension
To apply
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