Rullion
Resident Liaison Officer
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Resident Liaison Officer
Contract Type: PAYE Contract
Duration: 3 months
Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required.
Pay Rate: £16.63-£18.71 per hour
Start Date: ASAP
Hours: 37 hours per week, Monday-Friday
Job Overview:
We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties.
Working closely with project teams, contractors, Housing Associations, and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps, and other low-carbon heating solutions.
This role is more focused on administration, coordination, and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed.
You will be responsible for keeping residents informed, coordinating appointments, maintaining accurate records, and ensuring queries or concerns are handled professionally throughout the customer journey.
Your Responsibilities:
- Act as a key point of contact for residents throughout planned works and energy efficiency installations.
- Communicate clearly with residents regarding appointments, works, timescales, and any changes to planned activity.
- Coordinate appointments and site visits between residents, contractors, Housing Associations, and internal project teams.
- Maintain accurate resident records and ensure systems are updated with relevant information.
- Support vulnerable residents and those with accessibility or additional communication requirements.
- Respond to resident queries, concerns, and complaints professionally and sensitively.
- Liaise with contractors, site managers, Housing Associations, and internal stakeholders to resolve issues and keep projects progressing.
- Explain technical information to residents in a clear and easy-to-understand way.
- Identify and escalate operational or customer issues where appropriate.
- Support project reporting and provide accurate updates to internal stakeholders.
- Attend project and construction sites when required.
- Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance.
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What We're Looking For:
- Strong administration, coordination, and organisational skills.
- Excellent attention to detail and the ability to maintain accurate records.
- Strong customer service and resident communication skills.
- Confidence dealing with queries, complaints, and challenging conversations professionally.
- The ability to manage multiple residents, appointments, and priorities at the same time.
- A patient and empathetic approach when supporting vulnerable residents or individuals with accessibility requirements.
- Confidence communicating with contractors, Housing Associations, site teams, and internal stakeholders.
- The ability to work independently and manage your own workload effectively.
- Comfortable attending construction or project sites when required.
Experience/Qualifications Required:
- Previous experience within resident liaison, customer service, housing administration, community engagement, or project administration.
- Experience managing records, coordinating appointments, and maintaining accurate information.
- Previous experience communicating directly with residents or customers.
- Full UK driving licence.
- CSCS card.
- Experience working with vulnerable residents or customers requiring accessible communication.
- An understanding of site-based operations or construction environments.
- Experience within social housing, Housing Associations, property maintenance, planned works, construction, retrofit, or energy efficiency would be particularly beneficial.
- Previous experience working with Housing Associations, Local Authorities, or Advice Centres would be advantageous.
- Knowledge of retrofit, green energy, BEIS, or Local Authority schemes would be beneficial but is not essential.
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Company information:
This contract vacancy is being advertised by Rullion Ltd.
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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