Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers.

Role Overview:

You will act as the primary point of contact between residents, contractors, and the client during the delivery of works in Cheltenham. Working closely alongside the site team, you will ensure residents are kept fully informed throughout the project, providing appropriate support and addressing any concerns in a timely and professional manner.

Responsibilities:

• Serve as the first point of contact for residents regarding planned works.
• Provide clear and timely information about the scope, timelines, and impact of works.
• Arrange and attend resident meetings, drop-in sessions, and home visits.
• Offer support to vulnerable residents to help them cope with disruption.
• Respond to queries, complaints, and feedback, escalating issues where necessary.
• Liaise with site team to coordinate access arrangements with residents to facilitate planned works.
• Maintain up-to-date resident contact details and communication logs.
• Assist with scheduling appointments and access arrangements for works.
• Monitor works on-site to ensure contractors meet agreed standards and respect residents’ homes.
• Promote resident involvement in decision-making and community improvement projects.
• Support resident consultation processes and surveys.
• Encourage positive relationships between residents and site team.
• Keep accurate records of all communications, meetings, and agreed actions.
• Prepare reports on resident engagement, complaints, and satisfaction levels.
• Track and monitor progress of works and resident concerns, feeding into project reviews.