Resident Liaison Officer

You will assist the Senior Resident Liaison Officer in producing the Stakeholder Engagement Strategy for all planned works, communicating with residents, leaseholders, Project Managers, Contractors, Lead Members and Councillors.

You will work in collaboration with a range of different services including the Repairs Team, Asset Management, Compliance as well as a range of internal teams including our Communications & Media teams, Complaints and Housing Services.

We are looking for:

• An effective communicator with a professional and customer-orientated approach.
• An individual with experience in a customer service, housing or related service delivery area.
• Has the ability to deal with challenging or difficult situations effectively and is committed to inclusion, equality and diversity.
• Administrative/clerical and IT experience, you will need to be confident using social media and remote communication, such as Microsoft Teams.
• Experience of coordinating and delivering resident consultation events.
• Flexible and open to change, prioritising your workload to meet deadlines/objectives, and the ability to work collaboratively with colleagues and others.
• A team player – experience working both independently and as part of a team.
• Must have a good general level of education (to GCSE standard).
• An individual with a full driving licence and access to a vehicle for work purposes.

For an informal discussion about the post, please contact Maria Hill, Senior Resident Liaison Officer on: 01708 43 16 66 or Maria.Hill@havering.gov.uk

The closing date for the receipt of applications is Sunday 13th September 2026, however, interest in this job may be high, and we therefore reserve the right to close the vacancy early.

Previous applicants need not apply.

You will be notified if your application has been successful.

Please view Job Profile here

Additional Information:

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity, or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than two A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

With its excellent transport links into central London, extensive town centre regeneration, and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work, and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering, and manufacturing industries.

Find out why you should work for Havering Council here.