SNG (Sovereign Network Group)
Resident Liaison Officer - FTC
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Resident Liaison Officer (RLO)
We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.
This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.
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Key Responsibilities
- Act as the main liaison between residents, contractors, and stakeholders
- Deliver resident engagement plans, meetings, drop-ins, and home visits
- Produce clear resident communications (letters, newsletters, updates, bulletins)
- Support building safety compliance and escalate safety concerns
- Mediate disputes and support Stage 1 complaint responses
- Support resident decants, including needs assessments and compensation
- Coordinate contractor access and monitor performance
- Work flexibly, including occasional evenings, weekends, and out-of-hours responses
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About You
Essential:
- Proven experience in resident or stakeholder engagement
- Strong communication and conflict-resolution skills
- Ability to work independently with minimal supervision
- Good IT skills, including Microsoft Office
- Flexible approach to working hours
- Enhanced DBS check required
Desirable:
- Housing or social housing experience
- Decant or resident relocation experience
- Contractor or service-contract management experience
- Full UK driving licence and access to a vehicle
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