SNG (Sovereign Network Group)
Resident Liaison Officer - FTC
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Salary:
£32,000.00 - £37,000.00 Per year
We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.
This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.
Key responsibilities
- Act as the main liaison between residents, contractors, and stakeholders
- Deliver resident engagement plans, meetings, drop-ins, and home visits
- Produce clear resident communications (letters, newsletters, updates, bulletins)
- Support building safety compliance and escalate safety concerns
- Mediate disputes and support Stage 1 complaint responses
- Support resident decants, including needs assessments and compensation
- Coordinate contractor access and monitor performance
- Work flexibly, including occasional evenings, weekends, and out-of-hours responses
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About you
Essential:
- Proven experience in resident or stakeholder engagement
- Strong communication and conflict-resolution skills
- Ability to work independently with minimal supervision
- Good IT skills, including Microsoft Office
- Flexible approach to working hours
- Enhanced DBS check required
Desirable:
- Housing or social housing experience
- Decant or resident relocation experience
- Contractor or service-contract management experience
- Full UK driving licence and access to a vehicle
Job Description
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
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At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
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