Wates Group
Resident Liaison Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Wates Property Services is looking for an enthusiastic and customer-focused Resident Liaison Officer (RLO) to join our planned works team in Tamworth.
This is an exciting opportunity to play a key role in delivering improvement works to residents' homes while ensuring an exceptional customer experience throughout the project lifecycle. Acting as the bridge between residents and site teams, you will help ensure works are delivered smoothly, safely, and with minimal disruption.
The Role
As Resident Liaison Officer, you will be the primary point of contact for residents across a range of social housing planned maintenance projects. You will build positive relationships, manage resident expectations, and ensure customers remain informed and supported from start to finish.
Typical Programmes May Include
- Kitchen and bathroom replacements
- Window and door installations
- Roofing and external works
- Energy efficiency improvements
- Internal and external refurbishment projects
Key Responsibilities
- Act as the main point of contact for residents throughout planned works programmes.
- Arrange and attend resident consultation meetings and property visits.
- Provide clear communication regarding planned works, programme updates, and access requirements.
- Manage resident enquiries, concerns, and complaints, ensuring prompt resolution.
- Work closely with Site Managers, Project Managers, and subcontractors to minimize disruption to residents.
- Support vulnerable residents and ensure individual needs are considered throughout delivery.
- Monitor and report customer satisfaction levels.
- Maintain accurate records and project documentation.
- Support the achievement of social value and community engagement objectives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential
About You
- Previous experience as a Resident Liaison Officer within social housing, planned works, repairs, or construction.
- Excellent customer service and communication skills.
- Ability to build trust and positive relationships with residents and stakeholders.
- Experience dealing with customer concerns and complaint resolution.
- Strong organizational and administrative skills.
- Good IT skills, including Microsoft Office.
- Full UK driving licence.
Desirable
- Experience working on social housing planned maintenance contracts.
- Knowledge of Decent Homes, retrofit, or energy efficiency programmes.
- Understanding of construction processes and site operations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary
- Car allowance
- 26 days annual leave plus bank holidays
- Birthday leave
- Pension scheme
- Annual bonus and profit share opportunities
- Employee benefits platform
- Ongoing training and development
- Career progression opportunities within a leading property services business
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
To learn more about the checks included in this process, please click on the following link: National Security Vetting
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills