deverellsmith
Resident Services Assocaite
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Resident Services Associate | Temp, Immediate Start | Sheffield
We're recruiting on behalf of our client, a leading Build-to-Rent operator, for a Resident Services Associate to join their on-site team at a premium residential development in Sheffield city centre.
This is a temporary role starting ASAP. It's ideal for someone who enjoys being the face of a building and can hit the ground running.
Location: Sheffield city centre
Start: Immediate / ASAP
Hours: Full-time, Monday to Friday with occasional weekend cover for events and viewings
The role
You'll be the main point of contact for residents, guests, and contractors, combining front-of-house hosting, leasing support, and day-to-day building coordination. Your day-to-day will include:
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Resident relations and community
- Providing a warm, professional welcome at the front desk for residents, visitors, deliveries, and contractors
- Onboarding new residents, including delivering home demonstrations
- Handling resident queries and requests promptly through the Resident App ticketing system
- Helping to organise and host community events such as resident socials, movie nights, and welcome evenings
- Resolving resident concerns fairly and professionally
Leasing support
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- Following up new enquiries and matching prospective residents to available apartments
- Arranging and conducting viewings and development tours
- Supporting renewals and resident retention
About you
- Previous experience in residential lettings, BTR, hospitality, concierge, or customer service (BTR experience is a real advantage)
- A confident, friendly communicator with great attention to detail
- Comfortable using property management systems and resident apps
- Organised and able to juggle priorities in a fast-paced environment
- Available to start immediately
- Full right to work in the UK
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