Planned Preventative Maintenance (PPM)

• Oversee implementation and delivery of all Planned Preventative Maintenance programmes.
• Ensure all building systems and equipment are maintained in accordance with statutory requirements and manufacturer recommendations.
• Monitor completion of maintenance schedules and remedial works.
• Review maintenance records and identify recurring issues.
• Support lifecycle planning and long-term asset management strategies.
• Assist in the preparation of capital expenditure programmes.

Building Inspections and Defect Management

• Conduct regular inspections of common areas, plant rooms, external areas, and resident facilities.
• Identify defects and arrange corrective actions.
• Monitor latent defect issues and coordinate resolution with developers and contractors.
• Maintain comprehensive inspection records and action trackers.
• Escalate significant risks or defects appropriately.

Emergency Response and Incident Management

• Act as lead point of contact during emergencies.
• Coordinate responses to incidents including fire alarms, floods, power failures, lift entrapments, security incidents, and major building defects.
• Ensure emergency procedures remain current and tested.
• Investigate incidents and implement corrective actions.
• Maintain emergency response records and reporting procedures.

Cleaning, Security, Waste and Estate Standards

• Ensure communal areas are maintained to exceptional standards.
• Monitor cleaning and housekeeping standards.
• Manage waste and recycling operations.
• Ensure landscaping and external areas are maintained appropriately.
• Oversee security operations and access control procedures.
• Conduct routine quality inspections and audits.

Reporting

• Prepare monthly, quarterly, and annual management reports.
• Attend client and resident meetings.
• Present operational performance data, compliance updates, budget information, and project progress reports.
• Build strong relationships with clients, managing agents, consultants, and residents.
• Ensure accurate record keeping and reporting.

KEY SKILLS & KNOWLEDGE

• Good working knowledge of residential property management, facilities management, and service delivery processes.
• Strong interpersonal and communication skills.
• Ability to support and work collaboratively with site teams, contractors, and stakeholders.
• High standard of written and verbal communication.
• Strong organisational skills with the ability to manage competing priorities and maintain accurate records.
• Experience working in a service-led environment with attention to detail and customer focus.
• Good problem-solving and coordination skills.
• Computer skills: proficient in Excel, Word, and Outlook.
• Ability to work independently while escalating issues appropriately.

CORE COMPETENCIES

• Flexibility – Ability to adapt to changing priorities and operational demands.
• Integrity – Deals with colleagues, residents, and clients honestly and to a high ethical standard.
• Knowledge Sharing – Ability and willingness to obtain, use, and share information, ideas, and good practice with others.
• Team Orientation – Ability to work collaboratively and support others to achieve shared outcomes.
• Continuous Improvement – Drive to improve skills, processes, and service quality.
• Focus – Ability to identify and address important issues in a timely manner.
• Tenacity – Determination to see tasks through to completion despite challenges or delays.
• Proactivity – Ability to anticipate issues and take appropriate action before they escalate.

QUALIFICATIONS & EXPERIENCE

Essential

• Significant experience managing residential, mixed-use, or Build-to-Rent developments.
• Strong knowledge of residential property management operations.
• Excellent understanding of building compliance and health and safety legislation.
• Proven contractor and supplier management experience.
• Experience managing operational budgets and service charge expenditure.
• Strong resident and customer service focus.
• Excellent written and verbal communication skills.
• Strong organisational and prioritisation skills.
• Experience managing emergencies and operational incidents.
• Proficiency in Microsoft Office and property management systems.

Desirable

• Property management qualification (IRPM, ATPI, MTPI, MIRPM, or equivalent).
• IOSH Managing Safely.
• NEBOSH General Certificate.
• IWFM qualification.
• Building Safety Act knowledge and experience.
• Project management qualification.
• Experience of major works and capital projects.
• Knowledge of Section 20 consultation processes.

Licence/Certification

• IOSH (required)
• NEBOSH General Certificate (required)
• IWFM (required)
• MIRPM (required)

Work Location

• In person

Requirements added by the job poster

• Authorized to work in United Kingdom