The Crown Estate
Residential Facilities Manager Coordinator
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Residential FM Coordinator
Purpose of Role
At The Crown Estate, our places are among the most diverse and prestigious in the UK. As Residential FM Coordinator, you'll play a vital role in supporting the smooth operation, safety, and compliance of our residential portfolio.
Working alongside our Residential Facilities Management team, you'll provide high-quality administrative, operational, and compliance support across a varied portfolio of residential and mixed-use properties. You'll help ensure statutory obligations are met, records remain accurate, contractors are effectively coordinated, and key management information is readily available to support decision-making.
This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment and wants to build their career within property and facilities management.
Main Accountabilities
- Provide comprehensive administrative support to the Residential Facilities Management team.
- Monitor compliance schedules, statutory inspections, and planned maintenance programmes.
- Coordinate contractors, service providers, and internal stakeholders to ensure inspections and remedial works are completed on time.
- Maintain compliance records and update business systems accurately.
- Produce reports, management information, meeting minutes, and action trackers.
- Manage electronic filing systems, building records, and operational documentation.
- Coordinate team calendars and support the planning of operational activities.
- Support onboarding and user administration across FM platforms.
- Assist with team rotas, out-of-hours schedules, and operational communications.
- Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.
- Support site inspections, building operations, and project work as required.
- Help deliver KPI and SLA targets across the residential portfolio.
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About You
We're looking for a highly organised coordinator with strong administrative skills and a passion for delivering excellent service.
You'll bring:
- Experience providing administrative support within Facilities Management, Property Management, or a similar operational environment.
- Experience supporting compliance-related activities, inspections, and reporting.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Experience coordinating contractors and stakeholders to achieve service outcomes.
- Excellent communication and relationship-building skills.
- Confidence challenging, questioning, and collaborating with colleagues and stakeholders.
- Strong analytical skills and experience producing accurate reports and documentation.
- Proficiency in Microsoft Office, including Excel, Outlook, Teams, Word, and PowerPoint.
- A proactive, customer-focused approach and commitment to continuous improvement.
- Strong problem-solving skills and attention to detail.
Desirable:
- IOSH or equivalent Health & Safety qualification.
- Experience using CAFM, compliance, or risk management systems.
- Experience within residential or mixed-use property environments.
- Knowledge of compliance performance reporting and contractor management.
Our Values
At The Crown Estate, our values guide everything we do. We are looking for someone who demonstrates:
- Better Together
- Candour with Care
- Resourceful
- Accountable
Aligned with our organisational values of being:
- Together
- Caring
- Creative
- Impactful
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What We Offer
As well as a competitive salary, we offer a market-leading benefits package designed to support your wellbeing, development, and work-life balance, including:
- Performance-related bonus
- Generous pension scheme
- Private medical insurance
- 28 days annual leave plus bank holidays
- Flexible and hybrid working
- Learning and development opportunities
- Employee wellbeing support
Join Us
At The Crown Estate, we're creating brilliant places through conscious commercialism. If you're looking for a varied and rewarding role where you can contribute to the safe and effective management of a high-quality residential portfolio, we'd love to hear from you.
Our Offering / benefits:
As well as a competitive salary, pension and performance-related bonus offering, we have a wealth of benefits available ranging from flexible working; market-leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work-life balance and your wellbeing highly, enabling you to be your best self at work.
Disability Disclaimer:
We are a proud disability-confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly.
Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
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