Portico
Residential Night Concierge
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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are on the lookout for an experienced Night Security Concierge to join our team at a high-end residence in Knightsbridge.
You'll be situated in a luxurious residential property, situated in a magnificent and prestigious part of Belgravia and surrounded by iconic places like Harrods, the Mandarin Oriental and Hyde Park.
Reporting to the Security Manager, you will be responsible for ensuring the safety and security of residents, visitors, contractors, and the building. This role involves a mixture of security operations, customer service, site patrols, CCTV monitoring, access control, and incident response. As the position includes periods of lone working, you must be confident making decisions, following procedures, and responding calmly to situations as they arise.
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Key Responsibilities
- Monitor CCTV systems and security alarms in line with SIA standards.
- Manage access control, visitor management, deliveries, and contractor access.
- Conduct regular internal and external site patrols.
- Respond to incidents, emergencies, and fire alarm activations.
- Maintain incident reports, daily logs, key registers, and shift handovers.
- Liaise with residents, management, emergency services, and external contractors.
- Ensure all health & safety concerns are identified and reported appropriately.
- Provide exceptional customer service and build strong resident relationships.
- Maintain a professional, visible security presence at all times.
Shift pattern
- 12 hour shifts on a 4on/4off rotation basis between 7pm-7am
Salary
- £32,323 per annum
Qualifications
Successful candidates will have:
- A valid SIA Licence (essential).
- Established security experience, gained from a similar role.
- Previous experience within a luxury residential environment is highly desirable.
- Strong communication and conflict management skills.
- Excellent attention to detail and situational awareness.
- The confidence to work independently and as part of a team.
- Good working knowledge of Microsoft Office applications.
- Professional appearance with a customer-focused approach.
- A proactive and solution-focused mindset.
- Excellent interpersonal and relationship-building skills.
- The ability to remain calm under pressure and act decisively.
- Commitment to delivering outstanding service and maintaining the highest security standards.
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Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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