Brunel University of London
Residential Operational Services Manager - 16411
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Reporting to the Senior Residential Operational Services Manager of Student Living
This key post plays a vital role in ensuring the University complies with legislation, regulation, Codes of Practice and Health & Safety requirements associated with operating a residential estate in Higher Education.
College / Directorate
Directorate of Estates
Department
Estates
Full Time / Part Time
Full Time
Posted Date
22/09/2026
Closing Date
20/10/2026
Ref No
5224
Documents
Job Description (Word, 46.57kb)
Location
Brunel University London, Uxbridge Campus
Salary
Grade 7 from £41,292 to £48,557 inclusive of London Weighting with potential to progress to £52,761 per annum, inclusive of London Weighting, through sustained exceptional contribution.
Hours
Full-time
Contract Type
Permanent
About Brunel University London
Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home
Role Overview
Reporting to the Senior Residential Operational Services Manager of Student Living, this key post plays a vital role in ensuring the University complies with legislation, regulation, Codes of Practice and Health & Safety requirements associated with operating a residential estate in Higher Education.
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You will need excellent knowledge of compliance frameworks, alongside experience managing student-facing service delivery. Brunel’s Student Living is one of the largest London-based residential campuses and has achieved Investor in People Gold status for its people-focused leadership.
Responsibilities
As Residential Operational Services Manager, you will lead and develop high-quality services for students, planning and monitoring resource use, overseeing professional standards, and continuously evaluating service delivery. Working collaboratively with colleagues, you will help drive improvements to processes and policies, and contribute to new initiatives with a focus on continual service enhancement.
- Lead and supervise a team of Housekeeping Supervisors, Assistants, and Operatives
- Manage regular audits and inspections
- Support seasonal planning, team development, and project delivery
- Motivate a diverse team and form strong working relationships across and beyond the University
- Manage operational detail with well-developed communication skills
- Regular report writing and delivery
Requirements
- Flexibility to support a high-quality, 24/7 customer-focused service
- Some weekend working
- Limited annual leave availability during peak times
- Occasional work on Bank Holidays and University Closure Days
- Strong ability to engage and lead others
- Excellent communication and interpersonal skills
- Proven experience in property management and effective team leadership in a customer-facing role
- Broad knowledge of the UUK Code of Practice
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Application Process
Please include a supporting statement with your application that outlines how your experience, and skills meet the job description and person specification.
For an informal discussion, contact Sanj Malhotra, Senior Residential Operational Services Manager of Student Living, via email at Sanj.Malhotra@brunel.ac.uk with the subject line: SDCM.
Benefits
- Generous annual leave package plus discretionary University closure days
- Excellent training and development opportunities
- Great occupational pension scheme
- Range of health-related support
- Commitment to a hybrid working approach
Important Dates
Closing date for applications: 20 October 2026
Technical Issues
If you have any technical issues please contact us at: hrsystems@brunel.ac.uk
Eligibility
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment
Equality, Diversity and Inclusion
Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.
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