Operations Resources - Recruitment
Residential Operations Manager (Care Homes)
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Our Client are looking for an operations manager, to ensure regulatory compliance, and manage budgets. This role balances high-quality patient care with financial success.
Key Responsibilities
Quality and Compliance
- Inspect sites and audit care processes.
- Ensure homes meet the Care Quality Commission (CQC) rules (or local regulatory standards).
- Handle clinical risks, safeguarding, and incident reporting.
- Maintaining quality issues around individual properties.
- Implementing structural scheduling and outcome-focused strategies.
Leadership and Development
- Mentor, coach, and support individual Registered Care Home Managers.
- Assist with hiring, training, and retaining top staff.
Financial Management
- Manage regional or multi-site budgets.
- Track Key Performance Indicators (KPIs) to measure success (like a profit margin goals or 95% occupancy rate).
- Control costs for staffing, food, and medical supplies.
Stakeholder Relations
- Build strong relationships with residents, their families, and local healthcare authorities.
- Market the care home to boost occupancy.
Qualifications
- Multi-site management experience in a healthcare setting.
- A relevant management degree or a Level 5 Diploma in Leadership for Health and Social Care.
The group is also exploring purchasing and building Learning Difficulty Care Homes adjacent or nearby existing operations. Sites already acquired. The group will also explore opening home care divisions in the south coast. The group is also expanding into further care facilities and is a growing company.
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Job Title: Residential Operations Manager (Care Homes)
Location: South Coast Portfolio (Worthing, Havant, & Southampton)
Position Type: Full-Time, Permanent
Reporting To: Managing Director / Owner
They operate a dedicated cluster of high-quality residential care homes across the beautiful South Coast of England. We pride ourselves on creating warm, enriching environments where our elderly residents receive exceptional, personalized care. We are seeking an energetic, commercially astute, and compliance-driven Operations Manager to lead our established 3-home portfolio:
- Worthing: 30-bed Residential Care Home
- Southampton: 26-bed Residential Care Home
- Havant: 40-bed Residential Care Home
The Role
As the Operations Manager, you will hold overall accountability for the regulatory success, care standards, and commercial performance of all 96 beds. You will serve as a strategic mentor to our three on-site Registered Managers, ensuring each home achieves or maintains a minimum "Good" CQC rating under the new Single Assessment Framework. This is a field-based role requiring regular weekly travel across West Sussex and Hampshire.
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Key Responsibilities
CQC Compliance
- Conduct regular internal audits and mock inspections to guarantee robust safeguarding, risk management, and clinical governance.
Leadership & Mentorship
- Support, line-manage, and develop the three Registered Home Managers to build highly motivated, stable teams.
Financial & KPI Management
- Oversee a combined regional budget; strictly monitor agency spend, occupancy targets (95%+), and care hours per resident day.
Stakeholder Relations
- Build exceptional relationships with Local Authorities, Integrated Care Boards (ICBs), and private-pay families to drive local referral pipelines.
What We Are Looking For
- A proven track record in multi-site care management or an exceptional, senior Registered Manager looking to step up.
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
- Deep knowledge of CQC compliance requirements.
- Strong commercial acumen with experience managing multi-site profit and loss (P&L) accounts.
- A valid UK Driving License with access to a vehicle for travel between sites.
Benefits & Rewards
- Competitive base salary
- Performance-related annual bonus
- Car allowance or company vehicle options
- Private medical insurance
- Enrolment in the company pension scheme
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