Robert Irving Burns
Residential Property Manager
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About us
For over 60 years, Robert Irving Burns has developed and maintained an enviable reputation as one of Central London’s premier commercial and residential property companies.
Minutes from Oxford Circus, we work with a loyal client base, from individuals to financial institutions and private and publicly quoted companies.
Our multi-disciplined team of London based estate agents offers a thorough knowledge of the central London sales, rental and investment markets.
Role Description
To ensure that the landlord's investment is well maintained and compliant.
Principal Duties and Responsibilities
- Manage and maintain a portfolio of residential properties, ensuring high standards of property management and client service.
- Ensure all required safety checks are completed, obtain competitive estimates and instruct contractors to carry out necessary works.
- Conduct regular inspections of managed properties, including HHSRS checks, and prepare and issue detailed inspection reports to clients.
- Maintain accurate and up-to-date tenancy and property records on the CRM and maintenance portal.
- Manage end-of-tenancy deposit negotiations, including preparing and submitting disputes to TDS where required.
- Maintain accurate records of keys held, issued and returned.
Skills and competencies
Essential:
- Good organisational and time management skills, ability to prioritise tasks.
- Demonstrate efficiency and attention to detail.
- Excellent written and spoken English.
- A minimum of 6 months experience in Residential Property Management.
- Proficient in Word, Outlook and Excel at intermediate level.
Ideal:
- Be ARLA qualified or willing to study towards Level 3 Technical Award.
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Organisational qualities
We want to make RIB group a great place to work and a great organisation that really delivers for its customers. Our CLEAR behaviours are designed to guide how we work, every day.
Collaborative. What makes an RIB person collaborative:
RIB people cooperate with each other and communicate clearly, both with their superiors and their colleagues. They support the decisions made by the team and work together to achieve our common goals. RIB people are proud of their company and show a united front to external parties and do not undermine their colleagues or the company.
Learners. What makes an RIB person a Learner:
Constantly learning, both about your specialist field and about other related subjects. In addition, it is important to learn from experience on a day-to-day basis so that you know what action to take when confronted with a problem. It is also key to get CPD points to ensure that you are constantly keeping up to date with new developments in your field.
Engaged. What makes an RIB person Engaged:
We manage our time effectively, in order to ensure that all tasks are completed to the highest possible standard. We complete our daily tasks with enthusiasm and come to meetings prepared and ready to engage. RIB People are always enthusiastic about their work and complete their tasks with a smile and a sense of humour. Engagement is a vital part of any workplace as one person’s lack of enthusiasm can adversely affect the whole group.
Accountable. What makes an RIB person Accountable:
Taking responsibility for our actions, and to ensure that we follow up on a task which we oversee or are dealing with. This is key to ensure that we can keep on top of our workload and work more efficiently.
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Respectful. What makes an RIB person Respectful:
We always treat our fellow co-workers and managers with respect and consider the effect which our actions have on others within the company. It is also key to remember that when you are out of the office or in a public facing role, that you are representing the RIB brand and our company ethos. Therefore, it is important to ensure that you treat both clients and members of the public with the utmost respect and maintain a professional manner when dealing with external people.
Benefits
- Training Loan: A loan up to £1,500 per year for the work-related training, professional membership and exam costs.
- Holidays: 25 days + Bank holidays.
- Occupational sick pay: up to 15 days based on length of service.
- Health Cash Plan: Claim back cash for various health expenses incurred such as Physio, medical test, GP, Dentist.
- Employee Assistance Programme.
- Pension Advice: You will have the access to a free financial advice or guidance related to your pension options.
- Employer Pension Contribution: 4% of the basic salary which will start 3 months after the commencement date.
- Eye Care Vouchers: Access to a free eye test and provide occupational eyewear (DSE) for those staff who may need prescription spectacles for use at work.
- Perks at Work: Access to various discounts such are Dining out card, 2 for 1 cinema tickets and etc.
- Flu Jabs: Access to free flu jabs each year to prepare for winter season.
- Discretionary quarterly performance bonuses after completion of probation.
Offer is subject to pre-employment checks being carried out.
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