Ayers & Cruiks
Residential Property Manager
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Residential Property Manager
Ayers & Cruiks are seeking an organised, proactive, and customer-focused Residential Property Manager to join our successful estate agency team. The successful candidate will be responsible for managing a portfolio of residential properties, ensuring excellent service to landlords and tenants while maintaining compliance with all legal and regulatory requirements. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Manage a portfolio of residential properties, including a large corporate portfolio, acting as the main point of contact for landlords and tenants
- Conduct regular property inspections and ensure maintenance issues are identified, reported, and resolved promptly
- Coordinate repairs, maintenance, and contractor visits, ensuring work is completed to a high standard
- Handle rent reviews, check-ins, check-outs, and deposit returns
- Ensure all properties comply with current legislation, including safety certificates and regulatory requirements
- Respond to tenant enquiries and resolve issues efficiently and professionally
- Maintain accurate records, documentation, and property management systems
- Liaise with landlords regarding property performance, maintenance needs, and tenancy updates
- Support the lettings team with viewings, tenant referencing and move-in preparation, marketing updates, and property readiness
- Manage rent arrears processes, including communication with tenants and landlords
- Prepare reports, inspection notes, and updates for internal teams and clients
- Assist with property refurbishments, quotes, and project coordination where required
- Complete the tenant reference, prepare AST, prepare and send all compliance papers prior to move in and follow the steps to comply with the Renters Rights Act.
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What you’ll need
- Previous experience in property management, ideally lettings
- Strong organisational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to handle challenging situations calmly and professionally
- Good understanding of residential lettings legislation
- Full UK driving licence and own car
- Proactive and solution-focused
- Strong attention to detail
- Able to work independently and as part of a team
- Reliable, professional, and well-presented
What’s in it for you?
- Salary up to £35k including commission depending on experience.
- Monday – Thursdays 9am – 6pm (1 hour lunch) Fridays 8am – 5pm (one Saturday a month 9am – 1pm)
- EOT (Employee Ownership Trust)
- Parking available.
- 20 days holiday plus bank holidays
- Pension scheme
- Phone and laptop provided
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Additional Responsibilities
- Register new tenant enquiries and arrange viewings
- Accompany some viewings
- Deal with applicant referencing to completion along with ID requirements
- Complete move in procedure, APT, compliance docs and register deposit & arrange rental payment
- Arrange inventory
- Conduct “move in”
- Arrange periodic inspections – report to landlord and arrange any outstanding issues.
- Report to Landlord on all above and any weekly reports as required to certain landlords
- Manage Fixflo – repairs and maintenance and liaise with contractors and tenants
- Rent increases – arrange notice for rental increases due
- Tenant notices – report to landlord, arrange pre move out inspection and arrange to market property.
- Compliance – ensure all compliance on properties are up to date and arrange required contractor visits updating landlord.
- Move out – complete initial move out inspection report to landlord and manage deposit deductions if required.
- Deal with any TDS dispute
- Arrears meetings – attend arrears meetings to update on any arrear’s situation
- Department meetings weekly and when required
- Out of hours telephone cover for emergencies /weekends and evenings when scheduled
- And any additional workload required where appropriate
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