Rethink Mental Illness
Residential Service Manager
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Join Our Team as a Service Manager - Residential
Location: Coventry
Role: Full-time, 35 hours per week
Hawkesbury Lodge represents an important investment in supporting people across Coventry and Warwickshire on their recovery journey. Developed in partnership with Coventry and Warwickshire Partnership NHS Trust, the service combines a 14-bed residential rehabilitation service with an integrated Care Hub, providing a welcoming and recovery-focused environment. Together, these services offer personalised support to people living with severe and enduring mental illness, helping them build confidence, develop greater independence, enhance their wellbeing, and take positive steps towards living successfully within their local communities.
How you will make a difference as a Residential Service Manager
As a Residential Service Manager I empower people affected by mental illness to rebuild confidence, strengthen independence, and reconnect with their communities. Through focused, recovery-based support, I help individuals set meaningful goals, overcome barriers, and access the resources they need to move forward and create lasting positive change. I am responsible for the day-to-day operational leadership of the Hawkesbury Lodge residential rehabilitation service, ensuring the safe, effective and high-quality delivery of 24/7 support for individuals with complex mental health needs. I work under the leadership of the Head of Service (Registered Manager) and have delegated responsibility for the residential element of the service.
I ensure the service operates in line with CQC standards, contractual requirements and Rethink Mental Illness quality frameworks, delivering a recovery-focused, person-centred model that promotes independence and progression. I work alongside the Care Hub Service Manager and collaboratively with Coventry and Warwickshire Partnership NHS Trust (CWPT) teams, including Enablement colleagues, to support integrated care pathways, effective risk management and coordinated MDT working.
Key Responsibilities:
- Lead the operational delivery of a safe, effective 24/7 residential rehabilitation service, ensuring appropriate staffing, rota management and service coverage.
- Ensure high-quality, person-centered and recovery-focused care planning, working collaboratively with service users, carers and professionals.
- Oversee assessment, admission and review processes, ensuring timely access to the service and effective progression planning.
- Support the delivery of rehabilitation outcomes, enabling individuals to develop independence and move on to community-based living.
- Take a lead role in managing risk within the service, ensuring robust risk assessment and management processes aligned to organisational and CWPT Enablement Team protocols.
- Ensure staff respond appropriately to changes in risk, including escalation to senior management and clinical partners in line with agreed pathways.
- Support the implementation of jointly agreed clinical escalation pathways and ensure staff are confident in their application.
- Work in partnership with CWPT and Enablement Teams to support MDT working, information sharing and coordinated care delivery.
- Ensure effective communication and collaboration between residential and Care Hub teams to deliver an integrated service model.
- Provide effective line management, supervision and support to Team Leaders and Recovery Workers, ensuring staff are competent, motivated and supported.
- Oversee recruitment, induction and ongoing training of staff, ensuring compliance with mandatory and service-specific requirements.
- Ensure compliance with all safeguarding, incident reporting, complaints and quality assurance processes.
- Monitor service performance and contribute to reporting requirements, ensuring outcomes and KPIs are achieved.
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Essential skills and experience:
- Level 3 or Level 4 qualification in Health and Social Care (essential); Level 5 Diploma in Leadership and Management (or working towards).
- Significant experience in a supervisory or management role within mental health or social care services.
- Experience of working residential mental health, rehabilitation or recovery-focused services supporting adults with severe and enduring mental illness and complex needs.
- Knowledge and understanding of CQC regulations and quality standards.
- Experience of managing risk, safeguarding and supporting positive risk-taking approaches.
- Ability to respond effectively to crisis situations and make appropriate escalation decisions.
- Experience of working collaboratively with NHS or statutory partners and within multi-disciplinary environments.
- Strong leadership, communication and organisational skills.
- Ability to motivate, develop and support staff to deliver high-quality care.
- Knowledge and understanding of recovery principles and embedding the ethos of recovery into your own practice.
- Commitment to recovery-focused, person-centred approaches and co-production.
- I have a good understanding of health and safety and risk management.
- I am experienced in providing a first-class customer service and I can communicate effectively at different levels, face to face, written word and over the telephone.
- I exercise good judgment and look positively for solutions rather than obstacles.
- Ability to motivate people and achieve positive outcomes.
- I am committed to collaborative working internally with colleagues and externally with partners to ensure a quality service is delivered.
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Desirable skills and experience:
- Experience working within a community service e.g. employment support, housing, advice etc.
- Knowledge of external agencies supporting people with SMI in Coventry and Warwickshire
If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.
Why join Rethink Mental Illness?
We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:
- An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
- Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
- Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
- Learning and development opportunities to help you grow your career.
- Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
- Recognition and rewards including discounts, cashback offers and a Blue Light Card.
- Referral bonus where you can earn up to £300 for introducing someone to our team.
Our commitment to inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view Revised EDI Plan Rethink
We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.
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