Resource Manager

Commercial Management

• Understand and actively manage the commercial dynamics of resourcing, including utilisation, revenue and margin optimisation.
• Identify opportunities to improve profitability through effective workforce planning and deployment such as backfills, contractor-to-employee swaps, effective bench deployment and resource mix changes.
• Work with Client Leads to manage customer timing expectations and reduce the commercial impact of deployment delays.
• Challenge resourcing decisions constructively to achieve the best overall client, people and commercial outcome.

Systems, Data and Management Information

• Own resource forecasting, planning and data accuracy across HubSpot, Kantata and internal systems.
• Deliver insightful reporting on utilisation, capacity, demand, bench and margin performance.
• Drive process improvements and data quality initiatives to support effective workforce decisions.
• Produce regular utilisation, demand, capacity, bench and margin analysis for the Executive Team and Business Unit leaders.

Bench Management

• Proactively manage the bench, identifying opportunities to deploy people to client assignments or valuable internal work.
• Work creatively with leaders across the business to reduce average bench time and use available capacity effectively.
• Ensure bench activity supports capability development, strategic priorities and future deployment readiness.

Third-Party Resource Management

• Manage the lifecycle of contingent labour, including partner, contractor and offshore resources.
• Ensure appropriate processes, controls and risk management are in place, including IR35 considerations and supplier governance.
• Optimise the quality, cost and performance of third-party resource solutions.

Business Partnering

• Build strong relationships with Account Directors, Client Partners, Capability Leads, Talent Acquisition and Finance.
• Support account management processes where appropriate, engaging key accounts on a recurring basis and driving forward planning around resourcing and team management.
• Create forward visibility of demand, delivery risks and growth opportunities.
• Work closely with Finance to improve the accuracy of real-time revenue forecasting and challenge stakeholders to achieve efficient commercial outcomes.

EXPERIENCE REQUIRED

• Proven experience in leading resource management, workforce planning or project staffing within a consultancy or professional services environment or similarly complex delivery environment.
• Experience implementing PSA, ERP or other business-critical systems.
• Strong commercial understanding of utilisation, revenue, margin, bench cost and resource mix.
• Ability to translate pipeline demand into practical workforce and hiring plans.
• Experience managing permanent, contractor, partner and offshore resource models.
• Ability to produce and interpret high-quality MI, identify trends and enable evidence-based decisions.
• Experience with CRM and PSA platforms; HubSpot and Kantata experience is beneficial.
• Understanding of contingent workforce governance and IR35 considerations.
• Ability to influence senior stakeholders, resolve competing priorities and drive timely decisions.
• Experience leading business change, process improvement and organisational transformation.

Why Join Dufrain?

• Join a leading Data & AI consultancy at an important stage of growth and operational development.
• Shape a business-critical resource management function with direct impact on clients, colleagues and commercial performance.
• Lead the implementation of a core PSA platform and help establish scalable, data-led ways of working.
• Work in a collaborative, inclusive and supportive culture where curiosity, innovation and individual contribution are valued.

If you are an experienced resource management professional who combines commercial judgement, strong stakeholder leadership and successful systems implementation experience, we would love to hear from you.