Knowing Our Talent, Inside and Out

• Build a genuinely deep understanding of the skillset, strengths, and working style of our team and our network.
• Be the person in the room who can confidently say who should be on a project and why, matching skill, experience, capacity, and location to a project needs.
• Keep a live, working knowledge of our talent pool, so that when a new project lands you already know who to suggest.
• Proactively put names forward for upcoming projects, bringing options to creative and production leads before they have to ask.
• Spot skill or capacity gaps in our existing network early, and flag where new talent needs to be sourced to fill them.

Utilisation & Capacity

• Take ownership of utilisation across the studio, making sure our team is properly and fairly resourced.
• Keep a close eye on utilisation reports to spot under or over-resourced members of the team before it becomes a pattern.
• Use our data and reporting tools to maintain a detailed capacity plan, identifying where we are consistently over or under allocated on particular skillsets.
• Turn insights into a clear case for team changes, contract support or new hires.
• Bring utilisation insight into planning conversations with Operations and creative leadership, so staffing decisions are grounded in objective data rather than guesswork.

Project Tracking & Resource Planning

• Own our project tracking systems (Streamtime) as the single source of truth for how CLOSER resources its work, keeping it sharp, current, and trusted by everyone who relies on it.
• Shape how new starters, contract and permanent, are brought into our resourcing systems, setting them up to be onboarded and working from day one.
• Champion good time-tracking habits across the studio, making it easy for people to log time accurately.
• Lead the weekly Allocations meeting with Engagement and Production, turning a moment of coordination into a genuinely useful planning conversation.
• Plan resourcing as far ahead as scope and timelines allow, working with Engagement Leads to map whole projects across the team.

Traffic Management

• Be the go-to for resourcing within the studio - the person to call the moment something needs to move.
• Spot bottlenecks and overcommitment before they become a problem, and act on them.
• Notice patterns of overtime and raise them with Engagement, championing a healthy, sustainable way of working.
• Stay a step ahead of shifting project timelines, ready to pivot resourcing at short notice.
• Keep absence, holiday, and availability accurately tracked, so plans stay realistic.

Bookings & Balancing Risk

• Manage the full landscape of contract bookings, holding the line between committing early enough to secure great talent and overcommitting before a project is confirmed.
• Keep a constant eye on capacity, and budget, escalating early when a booking doesn't add up.
• Extend and adjust bookings quickly as project needs evolve, so nothing stalls waiting on admin.
• Maintain a Resource Bookings tracker that leadership can trust at a glance.
• Keep proposed teams honest against approved client budgets, giving leadership a clear, early read on margin.

Reporting & Planning Tools

• Partner with VP Operations to keep the staff budget forecast sharp and current, giving the business a real-time view of resourcing costs.
• Help steer the studio towards its target staff ratio.
• Own the tools that make resourcing visible and trustworthy across the business.

Skills & Experience

• Proven experience in a resourcing, traffic management, or studio operations role within a creative studio or comparable environment.
• Hands-on experience with resourcing or traffic systems such as Streamtime, or similar project and resource management platforms.
• A sharp instinct for staffing models - pencils vs. firm bookings, staff ratios, and budget-aware planning - and the confidence to make the call when it matters.
• Genuine curiosity about talent skillsets and level of craft, with the ability to build and hold a detailed, up-to-date picture of what our team and contract network can each do best.
• Confident stakeholder management, comfortable balancing the needs of creative leadership, Engagement, and Finance.
• Excellent organisational skills and a natural eye for detail, without losing sight of the bigger picture.
• Genuine commercial curiosity, comfortable getting into the detail of budgets and cost roll-ups.
• A calm, solutions-first mindset, energised rather than rattled by a fast-paced, creatively led environment.
• Proficiency with Google Workspace, Slack, and resourcing or project management platforms such as Streamtime or equivalent tools.
• Experience within a fashion or luxury environment is beneficial.