Bond Brand Loyalty
Resource Manager
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Job Description
At Bond, we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships.
We are looking for a detail-oriented Resource Management Specialist to join our operations team. In this role, you will support day-to-day workforce planning, capacity forecasting, operational process maintenance, and financial tracking for assigned teams. You will play a key role in ensuring accurate data, efficient scheduling, and compliance with established processes — enabling our teams to deliver projects smoothly and on time.
Location
UK (Bristol preferable)
Job Requirements
- 3-5 years’ experience in resource management, operations coordination, or capacity planning.
- Strong analytical skills with proficiency in Excel, resource planning tools (knowledge of Float is an asset), or similar systems.
- Excellent attention to detail and organisational skills.
- Ability to work collaboratively and communicate effectively with multiple stakeholders.
- Understanding financial tracking and forecasting processes is an asset.
- High ownership mindset with the ability to operate independently, manage ambiguity, and drive outcomes.
- Ability to facilitate collaborative discussions regarding resource assignment, utilisation and gap analysis between resource managers and leaders.
- Experience in a creative/strategy agency is an asset.
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Job Responsibilities
Resource Management & Capacity Planning
- Manage workforce planning and utilisation tracking for assigned teams.
- Prepare capacity forecasts using provided inputs and historical data.
- Monitor workloads and escalate risks or gaps to the Resource Manager or Director.
- Prepare quarterly resourcing data and reports for leadership review.
- Proactively adjust plans within approved parameters to ensure demand is met.
Operational & Process Excellence
- Develop, document, and maintain standard operating procedures (SOPs) and operational plans.
- Participate in operational reviews, providing data and observations to support improvement initiatives.
- Ensure compliance with established processes, escalating exceptions when necessary.
Financial Planning & Oversight
- Track actual labour hours and costs in established systems.
- Prepare variance reports for review by Finance or Delivery leads.
- Enter and monitor contractor time and invoices.
- Support validation of project and resourcing forecasts by providing accurate data.
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Key Performance Indicators (KPIs)
- Timely and accurate workforce planning and utilisation reports.
- Capacity forecasts delivered on schedule with minimal errors.
- Compliance issues identified and escalated promptly.
- Accurate and timely financial tracking and reporting.
- Contractor invoices processed on schedule.
Job Benefits
Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
Use of Artificial Intelligence (AI)
Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
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