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We’re VIVID!
- We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re looking for a Resource Planner
- Join our team in Basingstoke!
- This is a full-time position working 37 hours per week, with a minimum of 20% of this to be office-based to promote collaboration and team working.
What we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
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The Facts About The Role
As Resource Planner, you’ll be a helpful point of contact for our customers, contractors, and trades staff (mostly by phone). You'll ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. Making sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.
You’ll provide a range of information to enable managers to monitor compliance with corporate and legislative standards, ensuring that the services comply with appropriate legislation, professional standards, and VIVID’s values, standards, policies, and priorities.
The Resource Planner will monitor diaries to ensure that resources are fully utilized. And liaise with the other planning teams to use trades staff from other areas when needed to fulfill the jobs. You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This’ll help you to raise, close, and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.
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This is a fast-paced busy role, so you’ll need to be able to multi-task and prioritize workload whilst always remaining calm and professional, especially when liaising with customers. You’ll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers!
Interviews
Interviews are due to take place at our Basingstoke office on 9 and 10 September (subject to change).
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